-75
NPS
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ViewPoint Construction Software
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About ViewPoint Construction Software's Brand
Viewpoint Construction Software has carved out a unique position in the business software marketplace.
Brand at a Glance
73%
Customer Loyalty
2.2/5
Product Quality
2.5/5
Pricing
2.2/5
Customer Service
ViewPoint Construction Software NPS
ViewPoint Construction Software's Net Promoter Score (NPS) is a -75 with 0% Promoters, 25% Passives, and 75% Detractors. Net Promoter Score tracks whether ViewPoint Construction Software's customers would recommend using the product based on a scale of -100 to 100.
ViewPoint Construction Software Overall NPS
| 0% | Promoters |
|---|---|
| 25% | Passives |
| 75% | Detractors |
ViewPoint Construction Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
Jul 2022 -50 | Jul 2022 | -50 |
Feb 2023 -66 | Feb 2023 | -66 |
Jan 2024 -75 | Jan 2024 | -75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ViewPoint Construction Software NPS by Ethnicity
ViewPoint Construction Software's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
ViewPoint Construction Software Customer Reviews
Out of the 2 ViewPoint Construction Software customer reviews 0 were positive and 2 were constructive. ViewPoint Construction Software customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
ViewPoint Construction Software Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of ViewPoint Construction Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ViewPoint Construction Software Customer Loyalty Score by Ethnicity
ViewPoint Construction Software's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ViewPoint Construction Software.
70
out of 100
Caucasian
ViewPoint Construction Software Product Quality
2.2/5
ViewPoint Construction Software has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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ViewPoint Construction Software Product Information
ViewPoint Construction Software’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- https://viewpoint.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
SaaS
Quick Insights into ViewPoint Construction Software Product Quality
ViewPoint Construction Software's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked ViewPoint Construction Software's Product Quality.
Ranked ViewPoint Construction Software Product Quality the Highest
ViewPoint Construction Software Product Quality Score by Ethnicity
ViewPoint Construction Software's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ViewPoint Construction Software.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
ViewPoint Construction Software Pricing
ViewPoint Construction Software ROI & Value For Money
2.5/5
ViewPoint Construction Software has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into ViewPoint Construction Software ROI
ViewPoint Construction Software's ROI score was rated highest by Caucasian customers.
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Ranked ViewPoint Construction Software ROI the Highest
ViewPoint Construction Software ROI Score by Ethnicity
ViewPoint Construction Software's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ViewPoint Construction Software.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
ViewPoint Construction Software Customer Satisfaction (CSAT)
ViewPoint Construction Software Customer Satisfaction (CSAT) Score
25 / 100
ViewPoint Construction Software has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ViewPoint Construction Software Customer Satisfaction
ViewPoint Construction Software's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked ViewPoint Construction Software's Customer Satisfaction.
Ranked ViewPoint Construction Software Customer Satisfaction the Highest
ViewPoint Construction Software Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ViewPoint Construction Software's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ViewPoint Construction Software.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
ViewPoint Construction Software Customer Service
2.2/5
ViewPoint Construction Software has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About ViewPoint Construction Software's Customer Service
Address
1515 SE Water Avenue, Suite 300, Portland, OR
Website
https://viewpoint.com/
Quick Insights into ViewPoint Construction Software Customer Service
ViewPoint Construction Software's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked ViewPoint Construction Software's Customer Service score.
Ranked ViewPoint Construction Software Customer Service the Highest
ViewPoint Construction Software Customer Service Score by Ethnicity
ViewPoint Construction Software's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ViewPoint Construction Software.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
ViewPoint Construction Software as an Employer
3.8/5
ViewPoint Construction Software has a 3.8/5 stars for its overall company culture rated by their employees
top
30%
CEO of ViewPoint Construction Software
In the Top 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
ViewPoint Construction Software scored a -75 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of ViewPoint Construction Software would recommend the brand to a friend. ENPS measures how likely ViewPoint Construction Software employees would recommend working at ViewPoint Construction Software to a friend.
Net Promoter Score
-75
NPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 29% | Promoters |
|---|---|
| 21% | Passive |
| 50% | Detractors |
