-60
NPS
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Village Super Market
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About Village Super Market's Brand
Brand at a Glance
45%
Customer Loyalty
2.7/5
Product Quality
3.1/5
Pricing
2.8/5
Customer Service
Village Super Market NPS
Village Super Market's Net Promoter Score (NPS) is a -60 with 10% Promoters, 20% Passives, and 70% Detractors. Net Promoter Score tracks whether Village Super Market's customers would recommend using the product based on a scale of -100 to 100.
Village Super Market Overall NPS
| 10% | Promoters |
|---|---|
| 20% | Passives |
| 70% | Detractors |
Village Super Market NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
Jan 2023 -50 | Jan 2023 | -50 |
Feb 2023 0 | Feb 2023 | 0 |
Jun 2023 -40 | Jun 2023 | -40 |
Jul 2023 -34 | Jul 2023 | -34 |
Jan 2024 -43 | Jan 2024 | -43 |
Mar 2024 -50 | Mar 2024 | -50 |
Aug 2024 -60 | Aug 2024 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Village Super Market Customer Loyalty
45%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
45% of Village Super Market users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Village Super Market Product Quality
2.7/5
Village Super Market has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Village Super Market's overall Product Quality score rated by its users and customers.
Village Super Market Product Information
Village Super Market’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.shoprite.com
Village Super Market Pricing
Village Super Market ROI & Value For Money
3.1/5
Village Super Market has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Village Super Market Customer Satisfaction (CSAT)
Village Super Market Customer Satisfaction (CSAT) Score
11 / 100
Village Super Market has an overall Customer Satisfaction score of 11 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
22%
Very Dissatisfied
56%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Village Super Market Customer Service
2.8/5
Village Super Market has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Village Super Market's Customer Service
Website
http://www.shoprite.com
Village Super Market as an Employer
2.5/5
Village Super Market has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Village Super Market scored a -60 for Net Promoter Score and a -64 for Employee Net Promoter Score. NPS gauges how likely a customer of Village Super Market would recommend the brand to a friend. ENPS measures how likely Village Super Market employees would recommend working at Village Super Market to a friend.
Net Promoter Score
-60
NPS Score
| 10% | Promoters |
|---|---|
| 20% | Passive |
| 70% | Detractors |
Employee Net Promoter Score
-64
eNPS Score
| 9% | Promoters |
|---|---|
| 18% | Passive |
| 73% | Detractors |
