-31
NPS
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VillageMD
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About VillageMD's Brand
VillageMD is a provider of management services for healthcare organizations.
Brand at a Glance
64%
Customer Loyalty
2.2/5
Product Quality
2/5
Pricing
2/5
Customer Service
VillageMD NPS
VillageMD's Net Promoter Score (NPS) is a -31 with 31% Promoters, 7% Passives, and 62% Detractors. Net Promoter Score tracks whether VillageMD's customers would recommend using the product based on a scale of -100 to 100.
VillageMD Overall NPS
| 31% | Promoters |
|---|---|
| 7% | Passives |
| 62% | Detractors |
VillageMD NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -27 | Apr 2024 | -27 |
May 2024 -27 | May 2024 | -27 |
Jun 2024 -27 | Jun 2024 | -27 |
Aug 2024 -29 | Aug 2024 | -29 |
Sep 2024 -31 | Sep 2024 | -31 |
Oct 2024 -35 | Oct 2024 | -35 |
Nov 2024 -34 | Nov 2024 | -34 |
Dec 2024 -34 | Dec 2024 | -34 |
May 2025 -34 | May 2025 | -34 |
Aug 2025 -32 | Aug 2025 | -32 |
Sep 2025 -32 | Sep 2025 | -32 |
Dec 2025 -32 | Dec 2025 | -32 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
VillageMD NPS by Gender
Male customers rated VillageMD's NPS 33 points higher than Female customers.
Male
-56
VillageMD's NPS was rated -56 by Male customers on Comparably.
19%
Promoters
6%
Passives
75%
Detractors
Female
-89
VillageMD's NPS was rated -89 by Female customers on Comparably.
3%
Promoters
5%
Passives
92%
Detractors
VillageMD NPS by Ethnicity
VillageMD's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -87 | Caucasian | -87 |
Hispanic or Latino -50 | Hispanic or Latino | -50 |
African American/Black -78 | African American/Black | -78 |
Other -91 | Other | -91 |
VillageMD NPS by Age
VillageMD's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
VillageMD NPS by Usage
VillageMD's NPS was rated the highest by customers who have used VillageMD's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -40 | Less than 1 Year | -40 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -91 | 2 to 5 Years | -91 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -86 | Over 10 Years | -86 |
VillageMD Customer Reviews
Out of the 15 VillageMD customer reviews 2 were positive and 13 were constructive. VillageMD customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
VillageMD Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of VillageMD users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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VillageMD Customer Loyalty Score by Gender
Female customers rated VillageMD's Customer Loyalty score 13% higher than Male customers.
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Male
55%
Yes
Female
68%
Yes
VillageMD Customer Loyalty Score by Ethnicity
VillageMD's Customer Loyalty score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of VillageMD.
66
out of 100
Caucasian
55
out of 100
Hispanic or Latino
60
out of 100
African American/Black
67
out of 100
Other
VillageMD Customer Loyalty Score by Age
VillageMD's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of VillageMD.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
36-40 28% | 36-40 | 28% |
46-50 85% | 46-50 | 85% |
51-55 64% | 51-55 | 64% |
56-60 36% | 56-60 | 36% |
61-65 61% | 61-65 | 61% |
66+ 76% | 66+ | 76% |
VillageMD Customer Loyalty Score by Usage
VillageMD's Customer Loyalty score was rated the highest by customers who have used VillageMD's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
VillageMD Customer Loyalty Score by Industry
VillageMD's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
VillageMD Product Quality
2.2/5
VillageMD has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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VillageMD Product Information
VillageMD’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated VillageMD's product the highest. Reviewers from the Accounting industry rated VillageMD the lowest at 1.5.
- Website
- http://www.villagemd.com/
- Company Size
- 201-500 Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into VillageMD Product Quality
VillageMD's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers who have used VillageMD's products/services for Over 10 Years.
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Ranked VillageMD Product Quality the Highest
Ranked VillageMD Product Quality the Lowest
VillageMD Product Quality Score by Gender
Male customers rated VillageMD's Product Quality score 0.6 stars higher than Female customers.
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Male
2.1/5
Female
1.5/5
VillageMD Product Quality Score by Ethnicity
VillageMD's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of VillageMD.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 2.1 | Hispanic or Latino | 2.1 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
VillageMD Product Quality Score by Age
VillageMD's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of VillageMD.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
36-40 2 | 36-40 | 2 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.6 | 51-55 | 1.6 |
56-60 1.8 | 56-60 | 1.8 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
VillageMD Product Quality Score by Usage
VillageMD's Product Quality score was rated the highest by customers who have used VillageMD's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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VillageMD Product Quality Score by Industry
VillageMD's Product Quality score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
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VillageMD Pricing
VillageMD ROI & Value For Money
2/5
VillageMD has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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VillageMD Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from VillageMD.
Quick Insights into VillageMD ROI
VillageMD's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used VillageMD's products/services for Over 10 Years.
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Ranked VillageMD ROI the Highest
Ranked VillageMD ROI the Lowest
VillageMD ROI Score by Gender
Male customers rated VillageMD's ROI score 0.3 stars higher than Female customers.
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Male
1.8/5
Female
1.5/5
VillageMD ROI Score by Ethnicity
VillageMD's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of VillageMD.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.7 | Hispanic or Latino | 1.7 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
VillageMD ROI Score by Age
VillageMD's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of VillageMD.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.2 | 18-25 | 2.2 |
36-40 1.8 | 36-40 | 1.8 |
46-50 1.6 | 46-50 | 1.6 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
VillageMD ROI Score by Usage
VillageMD's ROI score was rated the highest by customers who have used VillageMD's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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VillageMD ROI Score by Industry
VillageMD's ROI score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
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VillageMD Customer Satisfaction (CSAT)
VillageMD Customer Satisfaction (CSAT) Score
32 / 100
VillageMD has an overall Customer Satisfaction score of 32 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
10%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
14%
Very Dissatisfied
47%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into VillageMD Customer Satisfaction
VillageMD's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers from the Education industry.
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Ranked VillageMD Customer Satisfaction the Highest
Ranked VillageMD Customer Satisfaction the Lowest
VillageMD Customer Satisfaction Score by Gender
Male customers rated VillageMD's Customer Satisfaction score 15 points higher than Female customers.
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25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 13% | |
Very Dissatisfied | 56% |
10 / 100
FemaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 27% | |
Very Dissatisfied | 60% |
VillageMD Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
VillageMD's Customer Satisfaction (CSAT) score was rated 13% according to Caucasian users and customers.
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13 / 100
Very Satisfied
10%
Satisfied
3%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
24%
Very Dissatisfied
63%
CSAT according to Hispanic or Latino
VillageMD's Customer Satisfaction (CSAT) score was rated 25% according to Hispanic or Latino users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to African American/Black
VillageMD's Customer Satisfaction (CSAT) score was rated 11% according to African American/Black users and customers.
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11 / 100
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
67%
CSAT according to Other
VillageMD's Customer Satisfaction (CSAT) score was rated 9% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of VillageMD.
9 / 100
Very Satisfied
0%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
36%
Very Dissatisfied
55%
VillageMD Customer Satisfaction Score by Age
VillageMD's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of VillageMD.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 25% | |||||||||||||||
| 36-40 | 20% | |||||||||||||||
| 46-50 | 17% | |||||||||||||||
| 51-55 | 20% | |||||||||||||||
| 56-60 | 29% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 7% |
VillageMD Customer Satisfaction Score by Usage
VillageMD's Customer Satisfaction score was rated the highest by customers who have used VillageMD's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
VillageMD Customer Satisfaction Score by Industry
VillageMD's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "VillageMD Customer Satisfaction Score by Industry",
"text": "VillageMD's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Education industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "VillageMD's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
},
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "VillageMD's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "VillageMD's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "VillageMD's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 23,
"stars": 0,
"csatScore": 23,
"text": "VillageMD's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 23
}
]
}VillageMD Customer Service
2/5
VillageMD has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock VillageMD's overall Customer Service score rated by its users and customers.
About VillageMD's Customer Service
Address
125 South Clark Street, Suite 900, Chicago, IL 60603
Website
http://www.villagemd.com/
Phone Number
(847) 264-5585
VillageMD's Social Links
Quick Insights into VillageMD Customer Service
VillageMD's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers who have used VillageMD's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked VillageMD's Customer Service score.
Ranked VillageMD Customer Service the Highest
Ranked VillageMD Customer Service the Lowest
VillageMD Customer Service Score by Gender
Male customers rated VillageMD's Customer Service score 0.2 stars higher than Female customers.
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Male
1.7/5
Female
1.5/5
VillageMD Customer Service Score by Ethnicity
VillageMD's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of VillageMD.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
VillageMD Customer Service Score by Age
VillageMD's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of VillageMD.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.2 | 18-25 | 2.2 |
36-40 1.5 | 36-40 | 1.5 |
46-50 1.7 | 46-50 | 1.7 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.8 | 56-60 | 1.8 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
VillageMD Customer Service Score by Usage
VillageMD's Customer Service score was rated the highest by customers who have used VillageMD's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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VillageMD Customer Service Score by Industry
VillageMD's Customer Service score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
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Consumer vs. Employees
VillageMD scored a -31 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of VillageMD would recommend the brand to a friend. ENPS measures how likely VillageMD employees would recommend working at VillageMD to a friend.
Net Promoter Score
-31
NPS Score
| 31% | Promoters |
|---|---|
| 7% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
-31
eNPS Score
| 29% | Promoters |
|---|---|
| 11% | Passive |
| 60% | Detractors |
