22
NPS
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Vinculum Solutions
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About Vinculum Solutions' Brand
Vinculum Solutions provides multi channel fulfillment software products and niche domain services for eCommerce and mortar retailers.
Brand at a Glance
65%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.1/5
Customer Service
Vinculum Solutions NPS
Vinculum Solutions's Net Promoter Score (NPS) is a 22 with 52% Promoters, 18% Passives, and 30% Detractors. Net Promoter Score tracks whether Vinculum Solutions's customers would recommend using the product based on a scale of -100 to 100.
Vinculum Solutions Overall NPS
| 52% | Promoters |
|---|---|
| 18% | Passives |
| 30% | Detractors |
Vinculum Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 55 | Aug 2020 | 55 |
May 2022 46 | May 2022 | 46 |
Nov 2022 39 | Nov 2022 | 39 |
Jan 2023 30 | Jan 2023 | 30 |
Aug 2023 25 | Aug 2023 | 25 |
Sep 2023 19 | Sep 2023 | 19 |
Jun 2024 19 | Jun 2024 | 19 |
Jan 2025 22 | Jan 2025 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vinculum Solutions NPS by Usage
Vinculum Solutions's NPS was rated the highest by customers who have used Vinculum Solutions's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 25 | 1 to 2 Years | 25 |
2 to 5 Years 67 | 2 to 5 Years | 67 |
Vinculum Solutions Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Vinculum Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vinculum Solutions Product Quality
3.5/5
Vinculum Solutions has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Vinculum Solutions Product Information
Vinculum Solutions serves markets in the United States. Vinculum Solutions supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Vinculum Solutions’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Vinculum Solutions's product the highest.
- Website
- www.vinculumgroup.com
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
SaaS
Languages Supported
English
Product Type
Point of Sale (POS) Software
Retail POS System Software
Quick Insights into Vinculum Solutions Product Quality
Vinculum Solutions's Product Quality score was rated highest by customers from the Retail industry.
Sign Up to unlock insights into how customers have ranked Vinculum Solutions' Product Quality.
Ranked Vinculum Solutions Product Quality the Highest
Vinculum Solutions Product Quality Score by Usage
Vinculum Solutions's Product Quality score was rated 4.2 stars by customers who have used Vinculum Solutions's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Vinculum Solutions Product Quality Score by Industry
Vinculum Solutions's Product Quality score was rated 4.6 stars by Retail industry customers.
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Vinculum Solutions Pricing
Vinculum Solutions ROI & Value For Money
3.4/5
Vinculum Solutions has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Vinculum Solutions Pricing Plans
Vinculum Solutions has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry.
Who Uses Vinculum Solutions?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Vinculum Solutions ROI
Vinculum Solutions's ROI score was rated highest by customers from the Retail industry.
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Ranked Vinculum Solutions ROI the Highest
Vinculum Solutions ROI Score by Industry
Vinculum Solutions's ROI score was rated 4.8 stars by Retail industry customers.
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Vinculum Solutions Customer Satisfaction (CSAT)
Vinculum Solutions Customer Satisfaction (CSAT) Score
40 / 100
Vinculum Solutions has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vinculum Solutions Customer Service
3.1/5
Vinculum Solutions has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Vinculum Solutions' overall Customer Service score rated by its users and customers.
About Vinculum Solutions's Customer Service
Address
Building No. 1, First Floor, Infospace Building, Plot No. 2B, Sector 62, 201307 India
Website
www.vinculumgroup.com
Vinculum Solutions as an Employer
4.5/5
Vinculum Solutions has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Vinculum Solutions scored a 22 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Vinculum Solutions would recommend the brand to a friend. ENPS measures how likely Vinculum Solutions employees would recommend working at Vinculum Solutions to a friend.
Net Promoter Score
22
NPS Score
| 52% | Promoters |
|---|---|
| 18% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 56% | Promoters |
|---|---|
| 25% | Passive |
| 19% | Detractors |
