-50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Vindicia
Marketing or Exec? Claim Your Free Account
About Vindicia's Brand
Vindicia provides the leading consumer subscription billing platform that optimizes customer acquisition and increases retention.
Brand at a Glance
55%
Customer Loyalty
2.2/5
Product Quality
2.5/5
Pricing
2.7/5
Customer Service
Vindicia NPS
Vindicia's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Vindicia's customers would recommend using the product based on a scale of -100 to 100.
Vindicia Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Vindicia NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Mar 2024 -50 | Mar 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vindicia Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Vindicia users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vindicia Product Quality
2.2/5
Vindicia has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Vindicia's overall Product Quality score rated by its users and customers.
Vindicia Product Information
Vindicia serves markets in the United States. Vindicia offers products for small sized businesses.
Vindicia’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.vindicia.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Business Services
Consumer Services
Enterprise
FinTech
SaaS
Languages Supported
English
Product Type
Payment Management Software
Shopping Cart Software
Billing & Invoicing Software
Subscription Management Software
Recurring Billing Software
Vindicia Pricing
Vindicia ROI & Value For Money
2.5/5
Vindicia has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Vindicia's overall ROI score rated by its users and customers.
Vindicia Pricing Plans
Vindicia has a pricing structure that accommodates small businesses.
Who Uses Vindicia?
Small Businesses
Vindicia Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vindicia Customer Service
2.7/5
Vindicia has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Vindicia's overall Customer Service score rated by its users and customers.
About Vindicia's Customer Service
Address
Redwood City, CA 94065
Website
http://www.vindicia.com
Vindicia as an Employer
2.8/5
Vindicia has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Vindicia scored a -50 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Vindicia would recommend the brand to a friend. ENPS measures how likely Vindicia employees would recommend working at Vindicia to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
