83
NPS
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VinSolutions
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About VinSolutions' Brand
VinSolutions has the leading Dealership Marketing System that helps retailers attract, sell and retain more customers profitably.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
VinSolutions NPS
VinSolutions's Net Promoter Score (NPS) is a 83 with 83% Promoters, 17% Passives, and 0% Detractors. Net Promoter Score tracks whether VinSolutions's customers would recommend using the product based on a scale of -100 to 100.
VinSolutions Overall NPS
| 83% | Promoters |
|---|---|
| 17% | Passives |
| 0% | Detractors |
VinSolutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
May 2022 100 | May 2022 | 100 |
Dec 2022 66 | Dec 2022 | 66 |
Mar 2023 80 | Mar 2023 | 80 |
Sep 2024 83 | Sep 2024 | 83 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
VinSolutions Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of VinSolutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
VinSolutions Product Quality
4.1/5
VinSolutions has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock VinSolutions' overall Product Quality score rated by its users and customers.
VinSolutions Product Information
VinSolutions’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.vinsolutions.com
- Company Size
- 501-1,000 Employees
Industry
Tech
SaaS
VinSolutions Pricing
VinSolutions ROI & Value For Money
4.1/5
VinSolutions has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock VinSolutions' overall ROI score rated by its users and customers.
VinSolutions Customer Satisfaction (CSAT)
VinSolutions Customer Satisfaction (CSAT) Score
100 / 100
VinSolutions has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
VinSolutions Customer Service
4.1/5
VinSolutions has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock VinSolutions' overall Customer Service score rated by its users and customers.
About VinSolutions's Customer Service
Address
6405 Metcalf Avenue, Cloverleaf Building #3 Suite 400, Overland Park, KS 66202
Website
http://www.vinsolutions.com
Phone Number
14045688000
VinSolutions as an Employer
4.5/5
VinSolutions has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
VinSolutions scored a 83 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of VinSolutions would recommend the brand to a friend. ENPS measures how likely VinSolutions employees would recommend working at VinSolutions to a friend.
Net Promoter Score
83
NPS Score
| 83% | Promoters |
|---|---|
| 17% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
