0
NPS
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Violet Grey
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About Violet Grey's Brand
VIOLET GREY is a media and beauty commerce company that connects with modern consumers through curation, culture, and community.
Brand at a Glance
85%
Customer Loyalty
2.9/5
Product Quality
3.2/5
Pricing
2.7/5
Customer Service
Violet Grey NPS
Violet Grey's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether Violet Grey's customers would recommend using the product based on a scale of -100 to 100.
Violet Grey Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
Violet Grey NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Nov 2020 -100 | Nov 2020 | -100 |
Jul 2022 -33 | Jul 2022 | -33 |
Aug 2022 -50 | Aug 2022 | -50 |
Mar 2023 -20 | Mar 2023 | -20 |
Jun 2024 0 | Jun 2024 | 0 |
Jun 2025 -1 | Jun 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Violet Grey Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Violet Grey users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Violet Grey Product Quality
2.9/5
Violet Grey has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Violet Grey's overall Product Quality score rated by its users and customers.
Violet Grey Product Information
Violet Grey’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://violetgrey.com
- Company Size
- 11-50 Employees
Industry
Tech
Ecommerce and Marketplaces
Media
Violet Grey Pricing
Violet Grey ROI & Value For Money
3.2/5
Violet Grey has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Violet Grey Customer Satisfaction (CSAT)
Violet Grey Customer Satisfaction (CSAT) Score
67 / 100
Violet Grey has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Violet Grey Customer Service
2.7/5
Violet Grey has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Violet Grey's overall Customer Service score rated by its users and customers.
About Violet Grey's Customer Service
Address
7024 Melrose #201, West Hollywood, CA 90038
Website
http://violetgrey.com
Phone Number
323-656 7600
Violet Grey's Social Links
Consumer vs. Employees
Violet Grey scored a 0 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Violet Grey would recommend the brand to a friend. ENPS measures how likely Violet Grey employees would recommend working at Violet Grey to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 43% | Promoters |
|---|---|
| 43% | Passive |
| 14% | Detractors |
