18
NPS
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Virgin Galactic
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About Virgin Galactic's Brand
Virgin Galactic plans to offer suborbital spaceflights to the paying public, and is involved in suborbital and orbital space projects.
Brand at a Glance
64%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Virgin Galactic NPS
Virgin Galactic's Net Promoter Score (NPS) is a 18 with 51% Promoters, 16% Passives, and 33% Detractors. Net Promoter Score tracks whether Virgin Galactic's customers would recommend using the product based on a scale of -100 to 100.
Virgin Galactic Overall NPS
| 51% | Promoters |
|---|---|
| 16% | Passives |
| 33% | Detractors |
Virgin Galactic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 33 | Dec 2022 | 33 |
Feb 2023 29 | Feb 2023 | 29 |
Mar 2023 30 | Mar 2023 | 30 |
Aug 2023 29 | Aug 2023 | 29 |
Dec 2023 25 | Dec 2023 | 25 |
Jan 2024 27 | Jan 2024 | 27 |
Mar 2024 25 | Mar 2024 | 25 |
Jul 2024 23 | Jul 2024 | 23 |
Oct 2024 18 | Oct 2024 | 18 |
Nov 2024 19 | Nov 2024 | 19 |
Dec 2024 20 | Dec 2024 | 20 |
Oct 2025 18 | Oct 2025 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Virgin Galactic NPS by Gender
Male customers rated Virgin Galactic's NPS 40 points higher than Female customers.
Male
40
Virgin Galactic's NPS was rated 40 by Male customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Female
0
Virgin Galactic's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Virgin Galactic NPS by Ethnicity
Virgin Galactic's NPS was rated 67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 67 | Caucasian | 67 |
Virgin Galactic NPS by Usage
Virgin Galactic's NPS was rated the highest by customers who have used Virgin Galactic's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 33 | Less than 1 Year | 33 |
1 to 2 Years 25 | 1 to 2 Years | 25 |
Virgin Galactic Customer Reviews
Out of the 3 Virgin Galactic customer reviews 3 were positive and 0 were constructive. Virgin Galactic customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Virgin Galactic Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Virgin Galactic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Virgin Galactic Customer Loyalty Score by Gender
Male customers rated Virgin Galactic's Customer Loyalty score 30% higher than Female customers.
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Male
100%
Yes
Female
70%
Yes
Virgin Galactic Customer Loyalty Score by Ethnicity
Virgin Galactic's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
Virgin Galactic Customer Loyalty Score by Usage
Virgin Galactic's Customer Loyalty score was rated the highest by customers who have used Virgin Galactic's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Virgin Galactic Customer Loyalty Score by Industry
Virgin Galactic's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Virgin Galactic Product Quality
3.8/5
Virgin Galactic has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Virgin Galactic Product Information
Virgin Galactic’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Virgin Galactic's product the highest.
- Company Size
- 501-1,000 Employees
Industry
Tech
Consumer Services
Travel
Quick Insights into Virgin Galactic Product Quality
Virgin Galactic's Product Quality score was rated highest by Caucasian customers, and rated lowest by Female customers.
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Ranked Virgin Galactic Product Quality the Highest
Ranked Virgin Galactic Product Quality the Lowest
Virgin Galactic Product Quality Score by Gender
Male customers rated Virgin Galactic's Product Quality score 1.4 stars higher than Female customers.
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Male
4.4/5
Female
3/5
Virgin Galactic Product Quality Score by Ethnicity
Virgin Galactic's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Virgin Galactic.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Virgin Galactic Product Quality Score by Usage
Virgin Galactic's Product Quality score was rated the highest by customers who have used Virgin Galactic's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Virgin Galactic Product Quality Score by Industry
Virgin Galactic's Product Quality score was rated 4.3 stars by Tech industry customers.
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Virgin Galactic Pricing
Virgin Galactic ROI & Value For Money
3.7/5
Virgin Galactic has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Virgin Galactic Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Virgin Galactic ROI
Virgin Galactic's ROI score was rated highest by Caucasian customers, and rated lowest by Female customers.
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Ranked Virgin Galactic ROI the Highest
Ranked Virgin Galactic ROI the Lowest
Virgin Galactic ROI Score by Gender
Male customers rated Virgin Galactic's ROI score 0.8 stars higher than Female customers.
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Male
3.9/5
Female
3.1/5
Virgin Galactic ROI Score by Ethnicity
Virgin Galactic's ROI score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Virgin Galactic.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Virgin Galactic ROI Score by Usage
Virgin Galactic's ROI score was rated the highest by customers who have used Virgin Galactic's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Virgin Galactic ROI Score by Industry
Virgin Galactic's ROI score was rated 4 stars by Tech industry customers.
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Virgin Galactic Customer Satisfaction (CSAT)
Virgin Galactic Customer Satisfaction (CSAT) Score
81 / 100
Virgin Galactic has an overall Customer Satisfaction score of 81 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
31%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
13%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Virgin Galactic Customer Satisfaction
Virgin Galactic's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by customers who have used Virgin Galactic's products/services for 1 to 2 Years.
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Ranked Virgin Galactic Customer Satisfaction the Highest
Ranked Virgin Galactic Customer Satisfaction the Lowest
Virgin Galactic Customer Satisfaction Score by Gender
Virgin Galactic's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Virgin Galactic.
100 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Virgin Galactic Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Virgin Galactic's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Virgin Galactic.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Virgin Galactic Customer Satisfaction Score by Usage
Virgin Galactic's Customer Satisfaction score was rated the highest by customers who have used Virgin Galactic's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Virgin Galactic Customer Satisfaction Score by Industry
Virgin Galactic's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Virgin Galactic Customer Satisfaction Score by Industry",
"text": "Virgin Galactic's Customer Satisfaction score was rated 100 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Virgin Galactic's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
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}Virgin Galactic Customer Service
3.8/5
Virgin Galactic has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Virgin Galactic's Customer Service
Address
65 Bleecker St 6th Floor, New York City, NY
Website
http://www.virgingalactic.com
Phone Number
212-497-9050
Quick Insights into Virgin Galactic Customer Service
Virgin Galactic's Customer Service score was rated highest by Caucasian customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Virgin Galactic's Customer Service score.
Ranked Virgin Galactic Customer Service the Highest
Ranked Virgin Galactic Customer Service the Lowest
Virgin Galactic Customer Service Score by Gender
Male customers rated Virgin Galactic's Customer Service score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Virgin Galactic.
Male
4.1/5
Female
3.1/5
Virgin Galactic Customer Service Score by Ethnicity
Virgin Galactic's Customer Service score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Virgin Galactic.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Virgin Galactic Customer Service Score by Usage
Virgin Galactic's Customer Service score was rated the highest by customers who have used Virgin Galactic's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Virgin Galactic Customer Service Score by Industry
Virgin Galactic's Customer Service score was rated 4.3 stars by Tech industry customers.
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Virgin Galactic as an Employer
3.0/5
Virgin Galactic has a 3.0/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Virgin Galactic scored a 18 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Virgin Galactic would recommend the brand to a friend. ENPS measures how likely Virgin Galactic employees would recommend working at Virgin Galactic to a friend.
Net Promoter Score
18
NPS Score
| 51% | Promoters |
|---|---|
| 16% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 32% | Promoters |
|---|---|
| 21% | Passive |
| 47% | Detractors |
