-59
NPS
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Virginia Mason Franciscan Health
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About Virginia Mason Franciscan Health's Brand
Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state – CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.
Brand at a Glance
69%
Customer Loyalty
2.4/5
Product Quality
2.2/5
Pricing
2.3/5
Customer Service
Virginia Mason Franciscan Health NPS
Virginia Mason Franciscan Health's Net Promoter Score (NPS) is a -59 with 16% Promoters, 9% Passives, and 75% Detractors. Net Promoter Score tracks whether Virginia Mason Franciscan Health's customers would recommend using the product based on a scale of -100 to 100.
Virginia Mason Franciscan Health Overall NPS
| 16% | Promoters |
|---|---|
| 9% | Passives |
| 75% | Detractors |
Virginia Mason Franciscan Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -56 | Oct 2023 | -56 |
Dec 2023 -56 | Dec 2023 | -56 |
Jan 2024 -52 | Jan 2024 | -52 |
Mar 2024 -54 | Mar 2024 | -54 |
Apr 2024 -55 | Apr 2024 | -55 |
Sep 2024 -55 | Sep 2024 | -55 |
Oct 2024 -57 | Oct 2024 | -57 |
Nov 2024 -54 | Nov 2024 | -54 |
Dec 2024 -56 | Dec 2024 | -56 |
Mar 2025 -58 | Mar 2025 | -58 |
May 2025 -58 | May 2025 | -58 |
Jun 2025 -58 | Jun 2025 | -58 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Virginia Mason Franciscan Health NPS by Gender
Female customers rated Virginia Mason Franciscan Health's NPS 20 points higher than Male customers.
Male
-62
Virginia Mason Franciscan Health's NPS was rated -62 by Male customers on Comparably.
15%
Promoters
8%
Passives
77%
Detractors
Female
-42
Virginia Mason Franciscan Health's NPS was rated -42 by Female customers on Comparably.
23%
Promoters
12%
Passives
65%
Detractors
Virginia Mason Franciscan Health NPS by Ethnicity
Virginia Mason Franciscan Health's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -55 | Caucasian | -55 |
Other -83 | Other | -83 |
Virginia Mason Franciscan Health NPS by Age
Virginia Mason Franciscan Health's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Virginia Mason Franciscan Health NPS by Usage
Virginia Mason Franciscan Health's NPS was rated the highest by customers who have used Virginia Mason Franciscan Health's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years 25 | 1 to 2 Years | 25 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -60 | 5 to 10 Years | -60 |
Over 10 Years -67 | Over 10 Years | -67 |
Virginia Mason Franciscan Health Customer Reviews
Out of the 6 Virginia Mason Franciscan Health customer reviews 3 were positive and 3 were constructive. Virginia Mason Franciscan Health customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Virginia Mason Franciscan Health Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Virginia Mason Franciscan Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Virginia Mason Franciscan Health Customer Loyalty Score by Gender
Female customers rated Virginia Mason Franciscan Health's Customer Loyalty score 27% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Virginia Mason Franciscan Health.
Male
52%
Yes
Female
79%
Yes
Virginia Mason Franciscan Health Customer Loyalty Score by Ethnicity
Virginia Mason Franciscan Health's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Virginia Mason Franciscan Health.
64
out of 100
Caucasian
85
out of 100
Other
Virginia Mason Franciscan Health Customer Loyalty Score by Age
Virginia Mason Franciscan Health's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Virginia Mason Franciscan Health.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
46-50 100% | 46-50 | 100% |
51-55 55% | 51-55 | 55% |
56-60 55% | 56-60 | 55% |
61-65 46% | 61-65 | 46% |
66+ 78% | 66+ | 78% |
Virginia Mason Franciscan Health Customer Loyalty Score by Usage
Virginia Mason Franciscan Health's Customer Loyalty score was rated the highest by customers who have used Virginia Mason Franciscan Health's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Virginia Mason Franciscan Health Customer Loyalty Score by Industry
Virginia Mason Franciscan Health's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Virginia Mason Franciscan Health Product Quality
2.4/5
Virginia Mason Franciscan Health has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Virginia Mason Franciscan Health Product Information
Virginia Mason Franciscan Health’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Virginia Mason Franciscan Health's product the highest. Reviewers from the Education industry rated Virginia Mason Franciscan Health the lowest at 1.6.
- Website
- https://www.vmfh.org
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Virginia Mason Franciscan Health Product Quality
Virginia Mason Franciscan Health's Product Quality score was rated highest by customers who have used Virginia Mason Franciscan Health's products/services for 1 to 2 Years, and rated lowest by customers who have used Virginia Mason Franciscan Health's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Virginia Mason Franciscan Health's Product Quality.
Ranked Virginia Mason Franciscan Health Product Quality the Highest
Ranked Virginia Mason Franciscan Health Product Quality the Lowest
Virginia Mason Franciscan Health Product Quality Score by Gender
Female customers rated Virginia Mason Franciscan Health's Product Quality score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Virginia Mason Franciscan Health.
Male
1.6/5
Female
2.5/5
Virginia Mason Franciscan Health Product Quality Score by Ethnicity
Virginia Mason Franciscan Health's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Virginia Mason Franciscan Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Other 1.7 | Other | 1.7 |
Virginia Mason Franciscan Health Product Quality Score by Age
Virginia Mason Franciscan Health's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Virginia Mason Franciscan Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.3 | 18-25 | 2.3 |
46-50 3 | 46-50 | 3 |
51-55 2.5 | 51-55 | 2.5 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.8 | 61-65 | 1.8 |
66+ 1.8 | 66+ | 1.8 |
Virginia Mason Franciscan Health Product Quality Score by Usage
Virginia Mason Franciscan Health's Product Quality score was rated the highest by customers who have used Virginia Mason Franciscan Health's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Virginia Mason Franciscan Health Product Quality Score by Industry
Virginia Mason Franciscan Health's Product Quality score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Virginia Mason Franciscan Health Pricing
Virginia Mason Franciscan Health ROI & Value For Money
2.2/5
Virginia Mason Franciscan Health has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Virginia Mason Franciscan Health's overall ROI score rated by its users and customers.
Virginia Mason Franciscan Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Education industry think that they had the lowest ROI from Virginia Mason Franciscan Health.
Quick Insights into Virginia Mason Franciscan Health ROI
Virginia Mason Franciscan Health's ROI score was rated highest by customers who have used Virginia Mason Franciscan Health's products/services for 1 to 2 Years, and rated lowest by customers from the Education industry.
Sign Up to unlock insights into how customers have ranked Virginia Mason Franciscan Health's ROI score.
Ranked Virginia Mason Franciscan Health ROI the Highest
Ranked Virginia Mason Franciscan Health ROI the Lowest
Virginia Mason Franciscan Health ROI Score by Gender
Female customers rated Virginia Mason Franciscan Health's ROI score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Virginia Mason Franciscan Health.
Male
1.6/5
Female
2.3/5
Virginia Mason Franciscan Health ROI Score by Ethnicity
Virginia Mason Franciscan Health's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Virginia Mason Franciscan Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Other 1.9 | Other | 1.9 |
Virginia Mason Franciscan Health ROI Score by Age
Virginia Mason Franciscan Health's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Virginia Mason Franciscan Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
46-50 2.8 | 46-50 | 2.8 |
51-55 1.9 | 51-55 | 1.9 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
Virginia Mason Franciscan Health ROI Score by Usage
Virginia Mason Franciscan Health's ROI score was rated the highest by customers who have used Virginia Mason Franciscan Health's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Virginia Mason Franciscan Health ROI Score by Industry
Virginia Mason Franciscan Health's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Virginia Mason Franciscan Health Customer Satisfaction (CSAT)
Virginia Mason Franciscan Health Customer Satisfaction (CSAT) Score
29 / 100
Virginia Mason Franciscan Health has an overall Customer Satisfaction score of 29 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
12%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
19%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Virginia Mason Franciscan Health Customer Satisfaction
Virginia Mason Franciscan Health's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by customers ages 66+.
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Ranked Virginia Mason Franciscan Health Customer Satisfaction the Highest
Ranked Virginia Mason Franciscan Health Customer Satisfaction the Lowest
Virginia Mason Franciscan Health Customer Satisfaction Score by Gender
Female customers rated Virginia Mason Franciscan Health's Customer Satisfaction score 30 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Virginia Mason Franciscan Health.
10 / 100
MaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 50% |
40 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 13% | |
Very Dissatisfied | 34% |
Virginia Mason Franciscan Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Virginia Mason Franciscan Health's Customer Satisfaction (CSAT) score was rated 29% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Virginia Mason Franciscan Health.
29 / 100
Very Satisfied
18%
Satisfied
11%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
18%
Very Dissatisfied
41%
CSAT according to Other
Virginia Mason Franciscan Health's Customer Satisfaction (CSAT) score was rated 16% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Virginia Mason Franciscan Health.
16 / 100
Very Satisfied
0%
Satisfied
16%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
50%
Virginia Mason Franciscan Health Customer Satisfaction Score by Age
Virginia Mason Franciscan Health's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Virginia Mason Franciscan Health.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 33% | |||||||||||||||
| 51-55 | 50% | |||||||||||||||
| 56-60 | 25% | |||||||||||||||
| 61-65 | 25% | |||||||||||||||
| 66+ | 0% |
Virginia Mason Franciscan Health Customer Satisfaction Score by Usage
Virginia Mason Franciscan Health's Customer Satisfaction score was rated the highest by customers who have used Virginia Mason Franciscan Health's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Virginia Mason Franciscan Health Customer Satisfaction Score by Industry
Virginia Mason Franciscan Health's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Virginia Mason Franciscan Health Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Education",
"groupId": 515,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Virginia Mason Franciscan Health's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 43,
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"scoreClassName": "max",
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}Virginia Mason Franciscan Health Customer Service
2.3/5
Virginia Mason Franciscan Health has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Virginia Mason Franciscan Health's overall Customer Service score rated by its users and customers.
About Virginia Mason Franciscan Health's Customer Service
Address
1145 Broadway Plaza, Tacoma, WA 98402
Website
https://www.vmfh.org
Phone Number
(888) 862-2737
Virginia Mason Franciscan Health's Social Links
Quick Insights into Virginia Mason Franciscan Health Customer Service
Virginia Mason Franciscan Health's Customer Service score was rated highest by customers who have used Virginia Mason Franciscan Health's products/services for 1 to 2 Years, and rated lowest by customers from the Education industry.
Sign Up to unlock insights into how customers have ranked Virginia Mason Franciscan Health's Customer Service score.
Ranked Virginia Mason Franciscan Health Customer Service the Highest
Ranked Virginia Mason Franciscan Health Customer Service the Lowest
Virginia Mason Franciscan Health Customer Service Score by Gender
Virginia Mason Franciscan Health's Customer Service score was rated 2 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Virginia Mason Franciscan Health.
Male
2/5
Female
2/5
Virginia Mason Franciscan Health Customer Service Score by Ethnicity
Virginia Mason Franciscan Health's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Virginia Mason Franciscan Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Other 2 | Other | 2 |
Virginia Mason Franciscan Health Customer Service Score by Age
Virginia Mason Franciscan Health's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Virginia Mason Franciscan Health.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
46-50 2.5 | 46-50 | 2.5 |
51-55 1.7 | 51-55 | 1.7 |
56-60 1.6 | 56-60 | 1.6 |
61-65 2.3 | 61-65 | 2.3 |
66+ 1.5 | 66+ | 1.5 |
Virginia Mason Franciscan Health Customer Service Score by Usage
Virginia Mason Franciscan Health's Customer Service score was rated the highest by customers who have used Virginia Mason Franciscan Health's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Virginia Mason Franciscan Health Customer Service Score by Industry
Virginia Mason Franciscan Health's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Virginia Mason Franciscan Health as an Employer
3.5/5
Virginia Mason Franciscan Health has a 3.5/5 stars for its overall company culture rated by their employees
top
50%
CEO of Virginia Mason Franciscan Health
In the Top 50% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Virginia Mason Franciscan Health scored a -59 for Net Promoter Score and a -2 for Employee Net Promoter Score. NPS gauges how likely a customer of Virginia Mason Franciscan Health would recommend the brand to a friend. ENPS measures how likely Virginia Mason Franciscan Health employees would recommend working at Virginia Mason Franciscan Health to a friend.
Net Promoter Score
-59
NPS Score
| 16% | Promoters |
|---|---|
| 9% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-2
eNPS Score
| 39% | Promoters |
|---|---|
| 20% | Passive |
| 41% | Detractors |
