30
NPS
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Virginia Tech
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About Virginia Tech's Brand
Virginia Tech's College of Engineering is known for its excellence in engineering education, research and public service.
Brand at a Glance
62%
Customer Loyalty
3.2/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
Virginia Tech NPS
Virginia Tech's Net Promoter Score (NPS) is a 30 with 61% Promoters, 8% Passives, and 31% Detractors. Net Promoter Score tracks whether Virginia Tech's customers would recommend using the product based on a scale of -100 to 100.
Virginia Tech Overall NPS
| 61% | Promoters |
|---|---|
| 8% | Passives |
| 31% | Detractors |
Virginia Tech NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Aug 2021 0 | Aug 2021 | 0 |
May 2022 33 | May 2022 | 33 |
Nov 2022 -20 | Nov 2022 | -20 |
May 2023 0 | May 2023 | 0 |
Jun 2023 -1 | Jun 2023 | -1 |
Aug 2023 13 | Aug 2023 | 13 |
Nov 2023 22 | Nov 2023 | 22 |
Jan 2024 10 | Jan 2024 | 10 |
Apr 2024 18 | Apr 2024 | 18 |
May 2024 25 | May 2024 | 25 |
Dec 2025 30 | Dec 2025 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Virginia Tech NPS by Usage
Virginia Tech's NPS was rated 34 points by customers who have used Virginia Tech's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 34 | Over 10 Years | 34 |
Virginia Tech Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Virginia Tech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Virginia Tech Customer Loyalty Score by Usage
Virginia Tech's Customer Loyalty score was rated 100% by customers who have used Virginia Tech's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Virginia Tech Product Quality
3.2/5
Virginia Tech has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Virginia Tech Product Information
Virginia Tech’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.eng.vt.edu/
- Company Size
- 10,000+ Employees
Industry
Tech
Education
Quick Insights into Virginia Tech Product Quality
Virginia Tech's Product Quality score was rated highest by customers who have used Virginia Tech's products/services for Over 10 Years.
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Ranked Virginia Tech Product Quality the Highest
Virginia Tech Product Quality Score by Usage
Virginia Tech's Product Quality score was rated 4.1 stars by customers who have used Virginia Tech's products/services for Over 10 Years.
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Virginia Tech Pricing
Virginia Tech ROI & Value For Money
3.6/5
Virginia Tech has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Virginia Tech ROI
Virginia Tech's ROI score was rated highest by customers who have used Virginia Tech's products/services for Over 10 Years.
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Ranked Virginia Tech ROI the Highest
Virginia Tech ROI Score by Usage
Virginia Tech's ROI score was rated 4 stars by customers who have used Virginia Tech's products/services for Over 10 Years.
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Virginia Tech Customer Satisfaction (CSAT)
Virginia Tech Customer Satisfaction (CSAT) Score
55 / 100
Virginia Tech has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
9%
Neither Satisfied nor Dissatisfied
36%
Dissatisfied
0%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Virginia Tech Customer Satisfaction
Virginia Tech's Customer Satisfaction score was rated highest by customers who have used Virginia Tech's products/services for Over 10 Years.
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Ranked Virginia Tech Customer Satisfaction the Highest
Virginia Tech Customer Satisfaction Score by Usage
Virginia Tech's Customer Satisfaction score was rated 67 points by customers who have used Virginia Tech's products/services for Over 10 Years.
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Virginia Tech Customer Service
3.8/5
Virginia Tech has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Virginia Tech's Customer Service
Address
800 Drillfield Dr, Blacksburg, VA
Website
http://www.eng.vt.edu/
Phone Number
1(540) 231-6000
Quick Insights into Virginia Tech Customer Service
Virginia Tech's Customer Service score was rated highest by customers who have used Virginia Tech's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Virginia Tech's Customer Service score.
Ranked Virginia Tech Customer Service the Highest
Virginia Tech Customer Service Score by Usage
Virginia Tech's Customer Service score was rated 4.1 stars by customers who have used Virginia Tech's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Virginia Tech as an Employer
4.6/5
Virginia Tech has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Virginia Tech scored a 30 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Virginia Tech would recommend the brand to a friend. ENPS measures how likely Virginia Tech employees would recommend working at Virginia Tech to a friend.
Net Promoter Score
30
NPS Score
| 61% | Promoters |
|---|---|
| 8% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 56% | Promoters |
|---|---|
| 24% | Passive |
| 20% | Detractors |
