0
NPS
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VIRTRA SYSTEMS
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About VIRTRA SYSTEMS' Brand
VirTra, Inc. manufactures, markets, and sells immersive virtual reality products to the law enforcement and military markets in the US and Internationally.
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
VIRTRA SYSTEMS NPS
VIRTRA SYSTEMS's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether VIRTRA SYSTEMS's customers would recommend using the product based on a scale of -100 to 100.
VIRTRA SYSTEMS Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
VIRTRA SYSTEMS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Nov 2022 0 | Nov 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
VIRTRA SYSTEMS Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of VIRTRA SYSTEMS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
VIRTRA SYSTEMS Product Quality
3.7/5
VIRTRA SYSTEMS has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock VIRTRA SYSTEMS' overall Product Quality score rated by its users and customers.
VIRTRA SYSTEMS Product Information
VIRTRA SYSTEMS’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.virtra.com/
- Company Size
- 51-200 Employees
Industry
Government & Legal
VIRTRA SYSTEMS Pricing
VIRTRA SYSTEMS ROI & Value For Money
2.5/5
VIRTRA SYSTEMS has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock VIRTRA SYSTEMS' overall ROI score rated by its users and customers.
VIRTRA SYSTEMS Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
VIRTRA SYSTEMS Customer Service
2.5/5
VIRTRA SYSTEMS has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock VIRTRA SYSTEMS' overall Customer Service score rated by its users and customers.
About VIRTRA SYSTEMS's Customer Service
Address
7970 S Kyrene Rd, Tempe, AZ 85284
Website
http://www.virtra.com/
Phone Number
4809681488
VIRTRA SYSTEMS as an Employer
4.7/5
VIRTRA SYSTEMS has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
VIRTRA SYSTEMS scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of VIRTRA SYSTEMS would recommend the brand to a friend. ENPS measures how likely VIRTRA SYSTEMS employees would recommend working at VIRTRA SYSTEMS to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
