100
NPS
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Brand Page
Virtua Health
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About Virtua Health's Brand
At Virtua Health, our mission is to help you be well, get well, and stay well. This starts with providing the highest quality care as your partner in good health.
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Virtua Health NPS
Virtua Health's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Virtua Health's customers would recommend using the product based on a scale of -100 to 100.
Virtua Health Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Virtua Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2025 100 | Jun 2025 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Virtua Health Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Virtua Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Virtua Health Product Quality
5/5
Virtua Health has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Virtua Health's overall Product Quality score rated by its users and customers.
Virtua Health Product Information
Virtua Health’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.virtua.org
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Virtua Health Pricing
Virtua Health ROI & Value For Money
5/5
Virtua Health has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Virtua Health's overall ROI score rated by its users and customers.
Virtua Health Customer Satisfaction (CSAT)
Virtua Health Customer Satisfaction (CSAT) Score
100 / 100
Virtua Health has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Virtua Health Customer Service
5/5
Virtua Health has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Virtua Health's overall Customer Service score rated by its users and customers.
About Virtua Health's Customer Service
Address
303 Lippincott Drive, Fourth Floor, Marlton, NJ 08053
Website
https://www.virtua.org
Phone Number
888-847-8823
Virtua Health's Social Links
Virtua Health as an Employer
4.7/5
Virtua Health has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Virtua Health scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Virtua Health would recommend the brand to a friend. ENPS measures how likely Virtua Health employees would recommend working at Virtua Health to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
