-100
NPS
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Virtual Employee
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About Virtual Employee's Brand
VE introduced its revolutionary business model to outsourcing industry by providing SMEs with virtual employees in all domains.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Virtual Employee NPS
Virtual Employee's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Virtual Employee's customers would recommend using the product based on a scale of -100 to 100.
Virtual Employee Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Virtual Employee NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -100 | May 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Virtual Employee Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Virtual Employee users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Virtual Employee Product Quality
1.5/5
Virtual Employee has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Virtual Employee's overall Product Quality score rated by its users and customers.
Virtual Employee Product Information
Virtual Employee’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Analytics
Big Data
Business Services
Enterprise
FinTech
Productivity
SaaS
Virtual Employee Pricing
Virtual Employee ROI & Value For Money
1.5/5
Virtual Employee has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Virtual Employee's overall ROI score rated by its users and customers.
Virtual Employee Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Virtual Employee Customer Service
1.5/5
Virtual Employee has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Virtual Employee's overall Customer Service score rated by its users and customers.
About Virtual Employee's Customer Service
Address
Breakwater Marketplace, 91 Camden Street Suite 312, Rockland, ME
Website
http://www.virtualemployee.com
Phone Number
(877) 697-8006
Virtual Employee as an Employer
3.2/5
Virtual Employee has a 3.2/5 stars for its overall company culture rated by their employees
bottom
40%
CEO of Virtual Employee
In the Bottom 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Virtual Employee scored a -100 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Virtual Employee would recommend the brand to a friend. ENPS measures how likely Virtual Employee employees would recommend working at Virtual Employee to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
