67
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Virtus Investment Partners
Marketing or Exec? Claim Your Free Account
About Virtus Investment Partners' Brand
Virtus Investment provides investment management services to individual and institutional clients.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
Virtus Investment Partners NPS
Virtus Investment Partners's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Virtus Investment Partners's customers would recommend using the product based on a scale of -100 to 100.
Virtus Investment Partners Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Virtus Investment Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 100 | May 2024 | 100 |
Sep 2024 100 | Sep 2024 | 100 |
Feb 2025 66 | Feb 2025 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Virtus Investment Partners Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Virtus Investment Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Virtus Investment Partners Product Quality
5/5
Virtus Investment Partners has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Virtus Investment Partners' overall Product Quality score rated by its users and customers.
Virtus Investment Partners Product Information
Virtus Investment Partners’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://virtus.com/
- Company Size
- 201-500 Employees
Industry
Tech
Banking
FinTech
Virtus Investment Partners Pricing
Virtus Investment Partners ROI & Value For Money
4/5
Virtus Investment Partners has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Virtus Investment Partners' overall ROI score rated by its users and customers.
Virtus Investment Partners Customer Satisfaction (CSAT)
Virtus Investment Partners Customer Satisfaction (CSAT) Score
100 / 100
Virtus Investment Partners has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Virtus Investment Partners Customer Service
4.5/5
Virtus Investment Partners has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Virtus Investment Partners' overall Customer Service score rated by its users and customers.
About Virtus Investment Partners's Customer Service
Address
Hartford, CT
Website
http://virtus.com/
Virtus Investment Partners as an Employer
3.2/5
Virtus Investment Partners has a 3.2/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of Virtus Investment Partners
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Virtus Investment Partners scored a 67 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Virtus Investment Partners would recommend the brand to a friend. ENPS measures how likely Virtus Investment Partners employees would recommend working at Virtus Investment Partners to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
