-100
NPS
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Virtustream
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About Virtustream's Brand
Virtustream provides cloud computing management software and infrastructure as a service to enterprises, governments and service providers.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Virtustream CMO
Virtustream NPS
Virtustream's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Virtustream's customers would recommend using the product based on a scale of -100 to 100.
Virtustream Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Virtustream NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Virtustream Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Virtustream users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Virtustream Product Quality
1.5/5
Virtustream has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Virtustream's overall Product Quality score rated by its users and customers.
Virtustream Product Information
Virtustream’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.virtustream.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
SaaS
Virtustream Pricing
Virtustream ROI & Value For Money
1.5/5
Virtustream has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Virtustream's overall ROI score rated by its users and customers.
Virtustream Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Virtustream Customer Service
1.5/5
Virtustream has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Virtustream's overall Customer Service score rated by its users and customers.
About Virtustream's Customer Service
Address
4800 Montgomery Lane, Suite 1100, Bethesda, MD
Website
http://www.virtustream.com
Virtustream as an Employer
4.6/5
Virtustream has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Virtustream scored a -100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Virtustream would recommend the brand to a friend. ENPS measures how likely Virtustream employees would recommend working at Virtustream to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
