12
NPS
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Brand Page
Visible Alpha
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About Visible Alpha's Brand
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
Visible Alpha NPS
Visible Alpha's Net Promoter Score (NPS) is a 12 with 56% Promoters, 0% Passives, and 44% Detractors. Net Promoter Score tracks whether Visible Alpha's customers would recommend using the product based on a scale of -100 to 100.
Visible Alpha Overall NPS
| 56% | Promoters |
|---|---|
| 0% | Passives |
| 44% | Detractors |
Visible Alpha NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
Feb 2021 0 | Feb 2021 | 0 |
Oct 2021 33 | Oct 2021 | 33 |
Mar 2022 0 | Mar 2022 | 0 |
May 2022 20 | May 2022 | 20 |
Sep 2022 0 | Sep 2022 | 0 |
Aug 2023 15 | Aug 2023 | 15 |
Mar 2024 25 | Mar 2024 | 25 |
Jul 2024 11 | Jul 2024 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Visible Alpha Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Visible Alpha users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Visible Alpha Product Quality
3.5/5
Visible Alpha has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Visible Alpha's overall Product Quality score rated by its users and customers.
Visible Alpha Product Information
Visible Alpha’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.visiblealpha.com
- Company Size
- 51-200 Employees
Industry
Tech
Visible Alpha Pricing
Visible Alpha ROI & Value For Money
3/5
Visible Alpha has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Visible Alpha's overall ROI score rated by its users and customers.
Visible Alpha Customer Satisfaction (CSAT)
Visible Alpha Customer Satisfaction (CSAT) Score
75 / 100
Visible Alpha has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Visible Alpha Customer Service
3.1/5
Visible Alpha has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Visible Alpha's Customer Service
Address
8 E 40th St, New York City, NY 10016
Website
http://www.visiblealpha.com
Visible Alpha's Social Links
Visible Alpha as an Employer
3.2/5
Visible Alpha has a 3.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Visible Alpha scored a 12 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Visible Alpha would recommend the brand to a friend. ENPS measures how likely Visible Alpha employees would recommend working at Visible Alpha to a friend.
Net Promoter Score
12
NPS Score
| 56% | Promoters |
|---|---|
| 0% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 41% | Promoters |
|---|---|
| 18% | Passive |
| 41% | Detractors |
