23
NPS
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VistaJet
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About VistaJet's Brand
VistaJet, the world's fastest growing private aviation company, offering private jet services through its Program and On-Demand solutions.
Brand at a Glance
69%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
VistaJet NPS
VistaJet's Net Promoter Score (NPS) is a 23 with 56% Promoters, 11% Passives, and 33% Detractors. Net Promoter Score tracks whether VistaJet's customers would recommend using the product based on a scale of -100 to 100.
VistaJet Overall NPS
| 56% | Promoters |
|---|---|
| 11% | Passives |
| 33% | Detractors |
VistaJet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 28 | Feb 2024 | 28 |
Mar 2024 25 | Mar 2024 | 25 |
Apr 2024 23 | Apr 2024 | 23 |
May 2024 25 | May 2024 | 25 |
Jun 2024 25 | Jun 2024 | 25 |
Aug 2024 22 | Aug 2024 | 22 |
Sep 2024 22 | Sep 2024 | 22 |
Oct 2024 19 | Oct 2024 | 19 |
Nov 2024 21 | Nov 2024 | 21 |
Dec 2024 21 | Dec 2024 | 21 |
Feb 2025 20 | Feb 2025 | 20 |
Nov 2025 23 | Nov 2025 | 23 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
VistaJet NPS by Gender
VistaJet's NPS was rated -25 by Male customers on Comparably.
Male
-25
VistaJet's NPS was rated -25 by Male customers on Comparably.
33%
Promoters
9%
Passives
58%
Detractors
Female
N/A
VistaJet's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
VistaJet NPS by Ethnicity
VistaJet's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Other -17 | Other | -17 |
VistaJet NPS by Age
VistaJet's NPS was rated 0 points by customers ages 41-45 on Comparably.
VistaJet NPS by Usage
VistaJet's NPS was rated the highest by customers who have used VistaJet's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -50 | 1 to 2 Years | -50 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
5 to 10 Years 67 | 5 to 10 Years | 67 |
VistaJet Customer Reviews
Out of the 4 VistaJet customer reviews 2 were positive and 2 were constructive. VistaJet customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
VistaJet Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of VistaJet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
VistaJet Customer Loyalty Score by Gender
VistaJet's Customer Loyalty score was rated 63 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of VistaJet.
Male
63%
Yes
Female
N/A
Yes
VistaJet Customer Loyalty Score by Ethnicity
VistaJet's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of VistaJet.
40
out of 100
Caucasian
70
out of 100
Other
VistaJet Customer Loyalty Score by Age
VistaJet's Customer Loyalty score was rated 70% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of VistaJet.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 70% | 41-45 | 70% |
VistaJet Customer Loyalty Score by Usage
VistaJet's Customer Loyalty score was rated the highest by customers who have used VistaJet's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
VistaJet Customer Loyalty Score by Industry
VistaJet's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
VistaJet Product Quality
3.9/5
VistaJet has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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VistaJet Product Information
VistaJet’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated VistaJet's product the highest. Reviewers from the Tech industry rated VistaJet the lowest at 1.7.
- Website
- https://www.vistajet.com/
- Company Size
- 1,001-5,000 Employees
Industry
Aerospace and Aviation
Quick Insights into VistaJet Product Quality
VistaJet's Product Quality score was rated highest by customers who have used VistaJet's products/services for 2 to 5 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked VistaJet's Product Quality.
Ranked VistaJet Product Quality the Highest
Ranked VistaJet Product Quality the Lowest
VistaJet Product Quality Score by Gender
VistaJet's Product Quality score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of VistaJet.
Male
3.1/5
Female
N/A
VistaJet Product Quality Score by Ethnicity
VistaJet's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of VistaJet.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Other 2.8 | Other | 2.8 |
VistaJet Product Quality Score by Age
VistaJet's Product Quality score was rated 3.8 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of VistaJet.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.8 | 41-45 | 3.8 |
VistaJet Product Quality Score by Usage
VistaJet's Product Quality score was rated the highest by customers who have used VistaJet's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
VistaJet Product Quality Score by Industry
VistaJet's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
VistaJet Pricing
VistaJet ROI & Value For Money
3.8/5
VistaJet has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock VistaJet's overall ROI score rated by its users and customers.
VistaJet Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Tech industry think that they had the lowest ROI from VistaJet.
Quick Insights into VistaJet ROI
VistaJet's ROI score was rated highest by customers who have used VistaJet's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked VistaJet's ROI score.
Ranked VistaJet ROI the Highest
Ranked VistaJet ROI the Lowest
VistaJet ROI Score by Gender
VistaJet's ROI score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of VistaJet.
Male
3.1/5
Female
N/A
VistaJet ROI Score by Ethnicity
VistaJet's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of VistaJet.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Other 2.9 | Other | 2.9 |
VistaJet ROI Score by Age
VistaJet's ROI score was rated 3.8 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of VistaJet.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.8 | 41-45 | 3.8 |
VistaJet ROI Score by Usage
VistaJet's ROI score was rated the highest by customers who have used VistaJet's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
VistaJet ROI Score by Industry
VistaJet's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
VistaJet Customer Satisfaction (CSAT)
VistaJet Customer Satisfaction (CSAT) Score
74 / 100
VistaJet has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
28%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
6%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into VistaJet Customer Satisfaction
VistaJet's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked VistaJet's Customer Satisfaction.
Ranked VistaJet Customer Satisfaction the Highest
Ranked VistaJet Customer Satisfaction the Lowest
VistaJet Customer Satisfaction Score by Gender
VistaJet's Customer Satisfaction score was rated 58 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of VistaJet.
58 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 8% | |
Very Dissatisfied | 17% |
VistaJet Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
VistaJet's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of VistaJet.
50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
16%
CSAT according to Other
VistaJet's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of VistaJet.
50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
16%
VistaJet Customer Satisfaction Score by Age
VistaJet's Customer Satisfaction score was rated 100 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of VistaJet.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 100% |
VistaJet Customer Satisfaction Score by Usage
VistaJet's Customer Satisfaction score was rated the highest by customers who have used VistaJet's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
VistaJet Customer Satisfaction Score by Industry
VistaJet's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "VistaJet Customer Satisfaction Score by Industry",
"text": "VistaJet's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "VistaJet's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "VistaJet's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 34
}
]
}VistaJet Customer Service
3.9/5
VistaJet has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock VistaJet's overall Customer Service score rated by its users and customers.
About VistaJet's Customer Service
Address
New York City, NY
Website
https://www.vistajet.com/
Phone Number
41 41 768 28 28
Quick Insights into VistaJet Customer Service
VistaJet's Customer Service score was rated highest by customers who have used VistaJet's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked VistaJet's Customer Service score.
Ranked VistaJet Customer Service the Highest
Ranked VistaJet Customer Service the Lowest
VistaJet Customer Service Score by Gender
VistaJet's Customer Service score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of VistaJet.
Male
3/5
Female
N/A
VistaJet Customer Service Score by Ethnicity
VistaJet's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of VistaJet.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Other 2.6 | Other | 2.6 |
VistaJet Customer Service Score by Age
VistaJet's Customer Service score was rated 3.8 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of VistaJet.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3.8 | 41-45 | 3.8 |
VistaJet Customer Service Score by Usage
VistaJet's Customer Service score was rated the highest by customers who have used VistaJet's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
VistaJet Customer Service Score by Industry
VistaJet's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
VistaJet as an Employer
3.8/5
VistaJet has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
VistaJet scored a 23 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of VistaJet would recommend the brand to a friend. ENPS measures how likely VistaJet employees would recommend working at VistaJet to a friend.
Net Promoter Score
23
NPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 42% | Promoters |
|---|---|
| 8% | Passive |
| 50% | Detractors |
