-100
NPS
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Vistana Signature Experiences
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About Vistana Signature Experiences' Brand
Vistana Signature Experiences manages vacation ownership properties under the Westin and Sheraton brands.
Brand at a Glance
77%
Customer Loyalty
1.9/5
Product Quality
1.6/5
Pricing
1.5/5
Customer Service
Vistana Signature Experiences NPS
Vistana Signature Experiences's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Vistana Signature Experiences's customers would recommend using the product based on a scale of -100 to 100.
Vistana Signature Experiences Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Vistana Signature Experiences NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Feb 2021 -100 | Feb 2021 | -100 |
May 2021 -100 | May 2021 | -100 |
Nov 2021 -100 | Nov 2021 | -100 |
Jan 2022 -100 | Jan 2022 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
Apr 2024 -100 | Apr 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vistana Signature Experiences NPS by Gender
Vistana Signature Experiences's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
Vistana Signature Experiences's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
Vistana Signature Experiences's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Vistana Signature Experiences NPS by Ethnicity
Vistana Signature Experiences's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Vistana Signature Experiences NPS by Age
Vistana Signature Experiences's NPS was rated -100 points by customers ages 61-65 on Comparably.
Vistana Signature Experiences NPS by Usage
Vistana Signature Experiences's NPS was rated -100 points by customers who have used Vistana Signature Experiences's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
Vistana Signature Experiences Customer Reviews
Out of the 4 Vistana Signature Experiences customer reviews 0 were positive and 4 were constructive. Vistana Signature Experiences customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Vistana Signature Experiences Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Vistana Signature Experiences users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vistana Signature Experiences Customer Loyalty Score by Gender
Male customers rated Vistana Signature Experiences's Customer Loyalty score 60% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Vistana Signature Experiences.
Male
100%
Yes
Female
40%
Yes
Vistana Signature Experiences Customer Loyalty Score by Ethnicity
Vistana Signature Experiences's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Vistana Signature Experiences.
78
out of 100
Caucasian
Vistana Signature Experiences Customer Loyalty Score by Age
Vistana Signature Experiences's Customer Loyalty score was rated 70% by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Vistana Signature Experiences.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 70% | 61-65 | 70% |
Vistana Signature Experiences Customer Loyalty Score by Usage
Vistana Signature Experiences's Customer Loyalty score was rated 100% by customers who have used Vistana Signature Experiences's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Vistana Signature Experiences Product Quality
1.9/5
Vistana Signature Experiences has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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Vistana Signature Experiences Product Information
Vistana Signature Experiences’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Website
- https://www.vistana.com
- Company Size
- 10,000+ Employees
Industry
Tech
Food and Beverages
Social
Quick Insights into Vistana Signature Experiences Product Quality
Vistana Signature Experiences's Product Quality score was rated highest by Caucasian customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Vistana Signature Experiences' Product Quality.
Ranked Vistana Signature Experiences Product Quality the Highest
Ranked Vistana Signature Experiences Product Quality the Lowest
Vistana Signature Experiences Product Quality Score by Gender
Male customers rated Vistana Signature Experiences's Product Quality score 0.7 stars higher than Female customers.
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Male
2.2/5
Female
1.5/5
Vistana Signature Experiences Product Quality Score by Ethnicity
Vistana Signature Experiences's Product Quality score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Vistana Signature Experiences.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Vistana Signature Experiences Product Quality Score by Age
Vistana Signature Experiences's Product Quality score was rated 1.6 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Vistana Signature Experiences.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.6 | 61-65 | 1.6 |
Vistana Signature Experiences Product Quality Score by Usage
Vistana Signature Experiences's Product Quality score was rated 1.6 stars by customers who have used Vistana Signature Experiences's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Vistana Signature Experiences Pricing
Vistana Signature Experiences ROI & Value For Money
1.6/5
Vistana Signature Experiences has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
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Quick Insights into Vistana Signature Experiences ROI
Vistana Signature Experiences's ROI score was rated highest by customers ages 61-65, and rated lowest by Male customers.
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Ranked Vistana Signature Experiences ROI the Highest
Ranked Vistana Signature Experiences ROI the Lowest
Vistana Signature Experiences ROI Score by Gender
Vistana Signature Experiences's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Vistana Signature Experiences.
Male
1.5/5
Female
1.5/5
Vistana Signature Experiences ROI Score by Ethnicity
Vistana Signature Experiences's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Vistana Signature Experiences.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Vistana Signature Experiences ROI Score by Age
Vistana Signature Experiences's ROI score was rated 1.5 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Vistana Signature Experiences.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
Vistana Signature Experiences ROI Score by Usage
Vistana Signature Experiences's ROI score was rated 1.5 stars by customers who have used Vistana Signature Experiences's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Vistana Signature Experiences Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Vistana Signature Experiences Customer Satisfaction
Vistana Signature Experiences's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Vistana Signature Experiences' Customer Satisfaction.
Ranked Vistana Signature Experiences Customer Satisfaction the Highest
Ranked Vistana Signature Experiences Customer Satisfaction the Lowest
Vistana Signature Experiences Customer Satisfaction Score by Gender
Vistana Signature Experiences's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Vistana Signature Experiences.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Vistana Signature Experiences Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Vistana Signature Experiences' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Vistana Signature Experiences.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Vistana Signature Experiences Customer Satisfaction Score by Usage
Vistana Signature Experiences's Customer Satisfaction score was rated 0 points by customers who have used Vistana Signature Experiences's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Vistana Signature Experiences Customer Service
1.5/5
Vistana Signature Experiences has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Vistana Signature Experiences's Customer Service
Address
One StarPoint, Stamford, CT 06902
Website
https://www.vistana.com
Phone Number
203-964-6000
Quick Insights into Vistana Signature Experiences Customer Service
Vistana Signature Experiences's Customer Service score was rated highest by customers ages 61-65, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Vistana Signature Experiences' Customer Service score.
Ranked Vistana Signature Experiences Customer Service the Highest
Ranked Vistana Signature Experiences Customer Service the Lowest
Vistana Signature Experiences Customer Service Score by Gender
Vistana Signature Experiences's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Vistana Signature Experiences.
Male
1.5/5
Female
1.5/5
Vistana Signature Experiences Customer Service Score by Ethnicity
Vistana Signature Experiences's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Vistana Signature Experiences.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Vistana Signature Experiences Customer Service Score by Age
Vistana Signature Experiences's Customer Service score was rated 1.5 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Vistana Signature Experiences.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
Vistana Signature Experiences Customer Service Score by Usage
Vistana Signature Experiences's Customer Service score was rated 1.5 stars by customers who have used Vistana Signature Experiences's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Vistana Signature Experiences as an Employer
Consumer vs. Employees
Vistana Signature Experiences scored a -100 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Vistana Signature Experiences would recommend the brand to a friend. ENPS measures how likely Vistana Signature Experiences employees would recommend working at Vistana Signature Experiences to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
