-39
NPS
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Brand Page
Vistar
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About Vistar's Brand
VISTAR has fully experienced teams s.ervicing the areas of Vending, Coffee Service, Theatre
Brand at a Glance
62%
Customer Loyalty
2.9/5
Product Quality
2.5/5
Pricing
2.3/5
Customer Service
Vistar NPS
Vistar's Net Promoter Score (NPS) is a -39 with 24% Promoters, 13% Passives, and 63% Detractors. Net Promoter Score tracks whether Vistar's customers would recommend using the product based on a scale of -100 to 100.
Vistar Overall NPS
| 24% | Promoters |
|---|---|
| 13% | Passives |
| 63% | Detractors |
Vistar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 17 | May 2022 | 17 |
Jun 2022 -1 | Jun 2022 | -1 |
Sep 2022 -13 | Sep 2022 | -13 |
Dec 2022 -22 | Dec 2022 | -22 |
Mar 2023 -10 | Mar 2023 | -10 |
May 2023 -18 | May 2023 | -18 |
Jul 2023 -25 | Jul 2023 | -25 |
Oct 2023 -22 | Oct 2023 | -22 |
Jan 2024 -25 | Jan 2024 | -25 |
Mar 2024 -30 | Mar 2024 | -30 |
Apr 2024 -42 | Apr 2024 | -42 |
Jun 2024 -37 | Jun 2024 | -37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vistar NPS by Gender
Vistar's NPS was rated -67 by Male customers on Comparably.
Male
-67
Vistar's NPS was rated -67 by Male customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Female
N/A
Vistar's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Vistar NPS by Ethnicity
Vistar's NPS was rated -67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Vistar Customer Reviews
Out of the 2 Vistar customer reviews 1 was positive and 1 was constructive. Vistar customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Vistar Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Vistar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vistar Customer Loyalty Score by Gender
Vistar's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Vistar.
Male
100%
Yes
Female
N/A
Yes
Vistar Customer Loyalty Score by Ethnicity
Vistar's Customer Loyalty score was rated 85% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Vistar.
85
out of 100
Caucasian
Vistar Customer Loyalty Score by Industry
Vistar's Customer Loyalty score was rated 82% by Hospitality industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Vistar Product Quality
2.9/5
Vistar has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Vistar Product Information
Vistar’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Hospitality industry rated Vistar's product the highest.
- Company Size
- 11-50 Employees
Industry
Tech
Professional Services
Business Services
Quick Insights into Vistar Product Quality
Vistar's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Vistar's Product Quality.
Ranked Vistar Product Quality the Highest
Vistar Product Quality Score by Gender
Vistar's Product Quality score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Vistar.
Male
2.9/5
Female
N/A
Vistar Product Quality Score by Ethnicity
Vistar's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Vistar.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Vistar Product Quality Score by Industry
Vistar's Product Quality score was rated 2.5 stars by Hospitality industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Vistar Pricing
Vistar ROI & Value For Money
2.5/5
Vistar has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Vistar Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Hospitality industry.
Quick Insights into Vistar ROI
Vistar's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Vistar's ROI score.
Ranked Vistar ROI the Highest
Vistar ROI Score by Gender
Vistar's ROI score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Vistar.
Male
2.6/5
Female
N/A
Vistar ROI Score by Ethnicity
Vistar's ROI score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Vistar.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Vistar ROI Score by Industry
Vistar's ROI score was rated 2 stars by Hospitality industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Vistar Customer Satisfaction (CSAT)
Vistar Customer Satisfaction (CSAT) Score
28 / 100
Vistar has an overall Customer Satisfaction score of 28 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
33%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Vistar Customer Satisfaction
Vistar's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Vistar's Customer Satisfaction.
Ranked Vistar Customer Satisfaction the Highest
Vistar Customer Satisfaction Score by Gender
Vistar's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Vistar.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 50% | |
Very Dissatisfied | 17% |
Vistar Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Vistar's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Vistar.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
67%
Very Dissatisfied
0%
Vistar Customer Satisfaction Score by Industry
Vistar's Customer Satisfaction score was rated 20 points by Hospitality industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Vistar Customer Satisfaction Score by Industry",
"text": "Vistar's Customer Satisfaction score was rated 20 points by Hospitality industry customers.",
"bars": [
{
"label": "Hospitality",
"groupId": 523,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Vistar's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 20
}
]
}Vistar Customer Service
2.3/5
Vistar has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Vistar's overall Customer Service score rated by its users and customers.
About Vistar's Customer Service
Address
12650 East Arapahoe Road, Building D, Denver, CO
Website
http://www.vistar.com/pages/default.aspx
Phone Number
(303) 662-7100
Quick Insights into Vistar Customer Service
Vistar's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Vistar's Customer Service score.
Ranked Vistar Customer Service the Highest
Vistar Customer Service Score by Gender
Vistar's Customer Service score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Vistar.
Male
2.5/5
Female
N/A
Vistar Customer Service Score by Ethnicity
Vistar's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Vistar.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Vistar Customer Service Score by Industry
Vistar's Customer Service score was rated 1.9 stars by Hospitality industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Vistar as an Employer
2.8/5
Vistar has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Vistar scored a -39 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Vistar would recommend the brand to a friend. ENPS measures how likely Vistar employees would recommend working at Vistar to a friend.
Net Promoter Score
-39
NPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 23% | Promoters |
|---|---|
| 27% | Passive |
| 50% | Detractors |
