0
NPS
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Vistex
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About Vistex's Brand
"Vistex develops software to manage data, contracts, pricing, rebates and incentive programs."
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.7/5
Customer Service
Vistex NPS
Vistex's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Vistex's customers would recommend using the product based on a scale of -100 to 100.
Vistex Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Vistex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -100 | Sep 2023 | -100 |
Jan 2024 0 | Jan 2024 | 0 |
Aug 2024 33 | Aug 2024 | 33 |
Nov 2025 0 | Nov 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vistex Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Vistex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vistex Product Quality
3.5/5
Vistex has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Vistex's overall Product Quality score rated by its users and customers.
Vistex Product Information
Vistex’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.vistex.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
SaaS
Vistex Pricing
Vistex ROI & Value For Money
3.4/5
Vistex has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Vistex's overall ROI score rated by its users and customers.
Vistex Customer Satisfaction (CSAT)
Vistex Customer Satisfaction (CSAT) Score
50 / 100
Vistex has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vistex Customer Service
3.7/5
Vistex has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Vistex's overall Customer Service score rated by its users and customers.
About Vistex's Customer Service
Address
Hoffman Estates, IL
Website
https://www.vistex.com/
Vistex as an Employer
4.1/5
Vistex has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Vistex scored a 0 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Vistex would recommend the brand to a friend. ENPS measures how likely Vistex employees would recommend working at Vistex to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 48% | Promoters |
|---|---|
| 26% | Passive |
| 26% | Detractors |
