17
NPS
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Vistex, Inc.
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About Vistex, Inc. Brand
Vistex is a software development company whose products assist companies with systems analysis and programming.
Brand at a Glance
87%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Vistex, Inc. NPS
Vistex, Inc.'s Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Vistex, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Vistex, Inc. Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Vistex, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Feb 2023 100 | Feb 2023 | 100 |
Mar 2023 25 | Mar 2023 | 25 |
Aug 2024 0 | Aug 2024 | 0 |
Dec 2024 17 | Dec 2024 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vistex, Inc. Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Vistex, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vistex, Inc. Product Quality
4.3/5
Vistex, Inc. has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Vistex, Inc. Product Information
Vistex, Inc.’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://vistex.com
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
SaaS
Vistex, Inc. Pricing
Vistex, Inc. ROI & Value For Money
4.2/5
Vistex, Inc. has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Vistex, Inc. Customer Satisfaction (CSAT)
Vistex, Inc. Customer Satisfaction (CSAT) Score
80 / 100
Vistex, Inc. has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vistex, Inc. Customer Service
4.2/5
Vistex, Inc. has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Vistex, Inc.'s Customer Service
Address
2300 Barrington Rd., Suite 550, Hoffman Estates, IL 60169
Website
http://vistex.com
Vistex, Inc. as an Employer
4.1/5
Vistex, Inc. has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Vistex, Inc. scored a 17 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Vistex, Inc. would recommend the brand to a friend. ENPS measures how likely Vistex, Inc. employees would recommend working at Vistex, Inc. to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 49% | Promoters |
|---|---|
| 38% | Passive |
| 13% | Detractors |
