34
NPS
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VITAC
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About VITAC's Brand
VITAC Corporation is the nation’s leading provider of closed captioning and other accessible media services.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
VITAC NPS
VITAC's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether VITAC's customers would recommend using the product based on a scale of -100 to 100.
VITAC Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
VITAC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Jul 2023 0 | Jul 2023 | 0 |
Apr 2024 33 | Apr 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
VITAC Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of VITAC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
VITAC Product Quality
4/5
VITAC has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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VITAC Product Information
VITAC’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.vitac.com
- Company Size
- 201-500 Employees
Industry
Tech
Media
VITAC Pricing
VITAC ROI & Value For Money
3.5/5
VITAC has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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VITAC Customer Satisfaction (CSAT)
VITAC Customer Satisfaction (CSAT) Score
100 / 100
VITAC has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
VITAC Customer Service
4/5
VITAC has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About VITAC's Customer Service
Address
101 Hillpointe Drive, Canonsburg, PA 15317
Website
http://www.vitac.com
Phone Number
7245144111
Consumer vs. Employees
VITAC scored a 34 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of VITAC would recommend the brand to a friend. ENPS measures how likely VITAC employees would recommend working at VITAC to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
