-33
NPS
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VITAL SOURCE TECHNOLOGIES, INC.
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About VITAL SOURCE TECHNOLOGIES, INC. Brand
VitalSource Technologies is a global leader in building, enhancing, and delivering e-learning content.
Brand at a Glance
54%
Customer Loyalty
2.9/5
Product Quality
3.1/5
Pricing
2.6/5
Customer Service
VITAL SOURCE TECHNOLOGIES, INC. NPS
VITAL SOURCE TECHNOLOGIES, INC.'s Net Promoter Score (NPS) is a -33 with 17% Promoters, 33% Passives, and 50% Detractors. Net Promoter Score tracks whether VITAL SOURCE TECHNOLOGIES, INC.'s customers would recommend using the product based on a scale of -100 to 100.
VITAL SOURCE TECHNOLOGIES, INC. Overall NPS
| 17% | Promoters |
|---|---|
| 33% | Passives |
| 50% | Detractors |
VITAL SOURCE TECHNOLOGIES, INC. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Feb 2022 50 | Feb 2022 | 50 |
Mar 2022 33 | Mar 2022 | 33 |
Sep 2022 0 | Sep 2022 | 0 |
Aug 2023 -20 | Aug 2023 | -20 |
Sep 2023 -34 | Sep 2023 | -34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
VITAL SOURCE TECHNOLOGIES, INC. Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of VITAL SOURCE TECHNOLOGIES, INC. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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VITAL SOURCE TECHNOLOGIES, INC. Product Quality
2.9/5
VITAL SOURCE TECHNOLOGIES, INC. has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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VITAL SOURCE TECHNOLOGIES, INC. Product Information
VITAL SOURCE TECHNOLOGIES, INC.’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Content
Education
Media
SaaS
VITAL SOURCE TECHNOLOGIES, INC. Pricing
VITAL SOURCE TECHNOLOGIES, INC. ROI & Value For Money
3.1/5
VITAL SOURCE TECHNOLOGIES, INC. has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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VITAL SOURCE TECHNOLOGIES, INC. Customer Satisfaction (CSAT)
VITAL SOURCE TECHNOLOGIES, INC. Customer Satisfaction (CSAT) Score
40 / 100
VITAL SOURCE TECHNOLOGIES, INC. has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
VITAL SOURCE TECHNOLOGIES, INC. Customer Service
2.6/5
VITAL SOURCE TECHNOLOGIES, INC. has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About VITAL SOURCE TECHNOLOGIES, INC.'s Customer Service
Address
227 Fayetteville Street ,, Suite 400, Raleigh, NC 27601
Website
https://www.vitalsource.com/about
Phone Number
919-755-8100
VITAL SOURCE TECHNOLOGIES, INC. as an Employer
3.8/5
VITAL SOURCE TECHNOLOGIES, INC. has a 3.8/5 stars for its overall company culture rated by their employees
top
30%
CEO of VITAL SOURCE TECHNOLOGIES, INC.
In the Top 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
VITAL SOURCE TECHNOLOGIES, INC. scored a -33 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of VITAL SOURCE TECHNOLOGIES, INC. would recommend the brand to a friend. ENPS measures how likely VITAL SOURCE TECHNOLOGIES, INC. employees would recommend working at VITAL SOURCE TECHNOLOGIES, INC. to a friend.
Net Promoter Score
-33
NPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
