-67
NPS
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Brand Page
Vitals
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About Vitals' Brand
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Vitals NPS
Vitals's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether Vitals's customers would recommend using the product based on a scale of -100 to 100.
Vitals Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
Vitals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Sep 2022 -50 | Sep 2022 | -50 |
Nov 2022 -66 | Nov 2022 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vitals Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Vitals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vitals Product Quality
1.5/5
Vitals has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Vitals' overall Product Quality score rated by its users and customers.
Vitals Product Information
Vitals’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.vitals.com
- Company Size
- 51-200 Employees
Industry
Tech
Healthcare
Insurance
Marketplaces
Vitals Pricing
Vitals ROI & Value For Money
1.5/5
Vitals has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Vitals' overall ROI score rated by its users and customers.
Vitals Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vitals Customer Service
1.5/5
Vitals has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Vitals' overall Customer Service score rated by its users and customers.
About Vitals's Customer Service
Address
160 Chubb Avenue, 07071
Website
http://www.vitals.com
Phone Number
1-201-842-0760
Vitals's Social Links
Vitals as an Employer
3.3/5
Vitals has a 3.3/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Vitals scored a -67 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Vitals would recommend the brand to a friend. ENPS measures how likely Vitals employees would recommend working at Vitals to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 50% | Promoters |
|---|---|
| 40% | Passive |
| 10% | Detractors |
