-17
NPS
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VITAS Healthcare
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About VITAS Healthcare's Brand
Brand at a Glance
53%
Customer Loyalty
3.1/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
VITAS Healthcare CMO
Drew Landmeier
Drew Landmeier serves as the Senior Vice President and Chief Marketing Officer of VITAS Healthcare. Drew started at VITAS Healthcare in May of 2015. Drew currently resides in the Miami/Fort Lauderdale Area.
VITAS Healthcare NPS
VITAS Healthcare's Net Promoter Score (NPS) is a -17 with 37% Promoters, 9% Passives, and 54% Detractors. Net Promoter Score tracks whether VITAS Healthcare's customers would recommend using the product based on a scale of -100 to 100.
VITAS Healthcare Overall NPS
| 37% | Promoters |
|---|---|
| 9% | Passives |
| 54% | Detractors |
VITAS Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -33 | Mar 2023 | -33 |
Jul 2023 -27 | Jul 2023 | -27 |
Oct 2023 -25 | Oct 2023 | -25 |
Nov 2023 -28 | Nov 2023 | -28 |
Dec 2023 -26 | Dec 2023 | -26 |
Apr 2024 -22 | Apr 2024 | -22 |
Jun 2024 -19 | Jun 2024 | -19 |
Sep 2024 -13 | Sep 2024 | -13 |
Oct 2024 -17 | Oct 2024 | -17 |
Feb 2025 -16 | Feb 2025 | -16 |
Mar 2025 -12 | Mar 2025 | -12 |
Jul 2025 -17 | Jul 2025 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
VITAS Healthcare NPS by Gender
Female customers rated VITAS Healthcare's NPS 100 points higher than Male customers.
Male
-100
VITAS Healthcare's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
0
VITAS Healthcare's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
VITAS Healthcare NPS by Ethnicity
VITAS Healthcare's NPS was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Hispanic or Latino -50 | Hispanic or Latino | -50 |
VITAS Healthcare NPS by Age
VITAS Healthcare's NPS was rated -100 points by customers ages 46-50 on Comparably.
VITAS Healthcare NPS by Usage
VITAS Healthcare's NPS was rated -34 points by customers who have used VITAS Healthcare's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
VITAS Healthcare Customer Reviews
Out of the 5 VITAS Healthcare customer reviews 2 were positive and 3 were constructive. VITAS Healthcare customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
VITAS Healthcare Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of VITAS Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
VITAS Healthcare Customer Loyalty Score by Gender
Male customers rated VITAS Healthcare's Customer Loyalty score 15% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of VITAS Healthcare.
Male
70%
Yes
Female
55%
Yes
VITAS Healthcare Customer Loyalty Score by Ethnicity
VITAS Healthcare's Customer Loyalty score was rated 55% by both Caucasian and Hispanic or Latino customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of VITAS Healthcare.
55
out of 100
Caucasian
55
out of 100
Hispanic or Latino
VITAS Healthcare Customer Loyalty Score by Age
VITAS Healthcare's Customer Loyalty score was rated 10% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of VITAS Healthcare.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 10% | 46-50 | 10% |
VITAS Healthcare Customer Loyalty Score by Usage
VITAS Healthcare's Customer Loyalty score was rated 50% by customers who have used VITAS Healthcare's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
VITAS Healthcare Customer Loyalty Score by Industry
VITAS Healthcare's Customer Loyalty score was rated 64% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
VITAS Healthcare Product Quality
3.1/5
VITAS Healthcare has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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VITAS Healthcare Product Information
VITAS Healthcare’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated VITAS Healthcare's product the highest.
- Website
- http://www.vitas.com
- Company Size
- 10,000+ Employees
Industry
Healthcare
Quick Insights into VITAS Healthcare Product Quality
VITAS Healthcare's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Hispanic or Latino customers.
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Ranked VITAS Healthcare Product Quality the Highest
Ranked VITAS Healthcare Product Quality the Lowest
VITAS Healthcare Product Quality Score by Gender
Female customers rated VITAS Healthcare's Product Quality score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of VITAS Healthcare.
Male
2/5
Female
2.7/5
VITAS Healthcare Product Quality Score by Ethnicity
VITAS Healthcare's Product Quality score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of VITAS Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 1.9 | Hispanic or Latino | 1.9 |
VITAS Healthcare Product Quality Score by Age
VITAS Healthcare's Product Quality score was rated 1.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of VITAS Healthcare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
VITAS Healthcare Product Quality Score by Usage
VITAS Healthcare's Product Quality score was rated 2.3 stars by customers who have used VITAS Healthcare's products/services for Less than 1 Year.
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VITAS Healthcare Product Quality Score by Industry
VITAS Healthcare's Product Quality score was rated 3.4 stars by Healthcare, Hospitals and Medicine industry customers.
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VITAS Healthcare Pricing
VITAS Healthcare ROI & Value For Money
2.9/5
VITAS Healthcare has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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VITAS Healthcare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into VITAS Healthcare ROI
VITAS Healthcare's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Hispanic or Latino customers.
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Ranked VITAS Healthcare ROI the Highest
Ranked VITAS Healthcare ROI the Lowest
VITAS Healthcare ROI Score by Gender
Female customers rated VITAS Healthcare's ROI score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of VITAS Healthcare.
Male
2.1/5
Female
2.8/5
VITAS Healthcare ROI Score by Ethnicity
VITAS Healthcare's ROI score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of VITAS Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 1.9 | Hispanic or Latino | 1.9 |
VITAS Healthcare ROI Score by Age
VITAS Healthcare's ROI score was rated 1.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of VITAS Healthcare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
VITAS Healthcare ROI Score by Usage
VITAS Healthcare's ROI score was rated 2.3 stars by customers who have used VITAS Healthcare's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
VITAS Healthcare ROI Score by Industry
VITAS Healthcare's ROI score was rated 3.4 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
VITAS Healthcare Customer Satisfaction (CSAT)
VITAS Healthcare Customer Satisfaction (CSAT) Score
50 / 100
VITAS Healthcare has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
18%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
11%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into VITAS Healthcare Customer Satisfaction
VITAS Healthcare's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked VITAS Healthcare's Customer Satisfaction.
Ranked VITAS Healthcare Customer Satisfaction the Highest
Ranked VITAS Healthcare Customer Satisfaction the Lowest
VITAS Healthcare Customer Satisfaction Score by Gender
Male customers rated VITAS Healthcare's Customer Satisfaction score 27 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of VITAS Healthcare.
67 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
40 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 10% | |
Very Dissatisfied | 40% |
VITAS Healthcare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
VITAS Healthcare's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of VITAS Healthcare.
50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Hispanic or Latino
VITAS Healthcare's Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of VITAS Healthcare.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
VITAS Healthcare Customer Satisfaction Score by Age
VITAS Healthcare's Customer Satisfaction score was rated 0 points by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of VITAS Healthcare.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 0% |
VITAS Healthcare Customer Satisfaction Score by Usage
VITAS Healthcare's Customer Satisfaction score was rated 45 points by customers who have used VITAS Healthcare's products/services for Less than 1 Year.
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VITAS Healthcare Customer Satisfaction Score by Industry
VITAS Healthcare's Customer Satisfaction score was rated 60 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "VITAS Healthcare Customer Satisfaction Score by Industry",
"text": "VITAS Healthcare's Customer Satisfaction score was rated 60 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "VITAS Healthcare's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 60
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}VITAS Healthcare Customer Service
2.9/5
VITAS Healthcare has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock VITAS Healthcare's overall Customer Service score rated by its users and customers.
About VITAS Healthcare's Customer Service
Address
Miami, FL
Website
http://www.vitas.com
Phone Number
(610) 461-1241
Quick Insights into VITAS Healthcare Customer Service
VITAS Healthcare's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Hispanic or Latino customers.
Sign Up to unlock insights into how customers have ranked VITAS Healthcare's Customer Service score.
Ranked VITAS Healthcare Customer Service the Highest
Ranked VITAS Healthcare Customer Service the Lowest
VITAS Healthcare Customer Service Score by Gender
Female customers rated VITAS Healthcare's Customer Service score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of VITAS Healthcare.
Male
2/5
Female
3.1/5
VITAS Healthcare Customer Service Score by Ethnicity
VITAS Healthcare's Customer Service score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of VITAS Healthcare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
VITAS Healthcare Customer Service Score by Age
VITAS Healthcare's Customer Service score was rated 1.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of VITAS Healthcare.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
VITAS Healthcare Customer Service Score by Usage
VITAS Healthcare's Customer Service score was rated 2.4 stars by customers who have used VITAS Healthcare's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
VITAS Healthcare Customer Service Score by Industry
VITAS Healthcare's Customer Service score was rated 3.5 stars by Healthcare, Hospitals and Medicine industry customers.
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VITAS Healthcare as an Employer
2.4/5
VITAS Healthcare has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
VITAS Healthcare scored a -17 for Net Promoter Score and a -44 for Employee Net Promoter Score. NPS gauges how likely a customer of VITAS Healthcare would recommend the brand to a friend. ENPS measures how likely VITAS Healthcare employees would recommend working at VITAS Healthcare to a friend.
Net Promoter Score
-17
NPS Score
| 37% | Promoters |
|---|---|
| 9% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
-44
eNPS Score
| 19% | Promoters |
|---|---|
| 18% | Passive |
| 63% | Detractors |
