30
NPS
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Vitol
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About Vitol's Brand
The Vitol Group is a global energy and commodity trading company, involved in exploration and production, refining, terminals, trading,
Brand at a Glance
76%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Vitol NPS
Vitol's Net Promoter Score (NPS) is a 30 with 60% Promoters, 10% Passives, and 30% Detractors. Net Promoter Score tracks whether Vitol's customers would recommend using the product based on a scale of -100 to 100.
Vitol Overall NPS
| 60% | Promoters |
|---|---|
| 10% | Passives |
| 30% | Detractors |
Vitol NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 27 | Apr 2024 | 27 |
Jun 2024 28 | Jun 2024 | 28 |
Aug 2024 27 | Aug 2024 | 27 |
Oct 2024 26 | Oct 2024 | 26 |
Nov 2024 28 | Nov 2024 | 28 |
Jan 2025 30 | Jan 2025 | 30 |
Feb 2025 28 | Feb 2025 | 28 |
Apr 2025 29 | Apr 2025 | 29 |
May 2025 31 | May 2025 | 31 |
Jul 2025 31 | Jul 2025 | 31 |
Oct 2025 29 | Oct 2025 | 29 |
Nov 2025 30 | Nov 2025 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vitol NPS by Gender
Female customers rated Vitol's NPS 80 points higher than Male customers.
Male
20
Vitol's NPS was rated 20 by Male customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Female
100
Vitol's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Vitol NPS by Ethnicity
Vitol's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 34 | African American/Black | 34 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Vitol NPS by Age
Vitol's NPS was rated 50 points by customers ages 36-40 on Comparably.
Vitol NPS by Usage
Vitol's NPS was rated the highest by customers who have used Vitol's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years 60 | 2 to 5 Years | 60 |
Vitol Customer Reviews
Out of the 3 Vitol customer reviews 3 were positive and 0 were constructive. Vitol customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Vitol Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Vitol users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Vitol Customer Loyalty Score by Gender
Female customers rated Vitol's Customer Loyalty score 27% higher than Male customers.
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Male
73%
Yes
Female
100%
Yes
Vitol Customer Loyalty Score by Ethnicity
Vitol's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Vitol.
85
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
Vitol Customer Loyalty Score by Age
Vitol's Customer Loyalty score was rated 78% by customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 78% | 36-40 | 78% |
Vitol Customer Loyalty Score by Usage
Vitol's Customer Loyalty score was rated the highest by customers who have used Vitol's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Vitol Customer Loyalty Score by Industry
Vitol's Customer Loyalty score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Vitol Product Quality
3.6/5
Vitol has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Vitol Product Information
Vitol’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Energy and Manufacturing industry rated Vitol's product the highest. Reviewers from the Tech industry rated Vitol the lowest at 2.1.
- Website
- http://www.vitol.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Energy
Quick Insights into Vitol Product Quality
Vitol's Product Quality score was rated highest by Female customers, and rated lowest by customers from the Tech industry.
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Ranked Vitol Product Quality the Highest
Ranked Vitol Product Quality the Lowest
Vitol Product Quality Score by Gender
Female customers rated Vitol's Product Quality score 1.3 stars higher than Male customers.
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Male
3.3/5
Female
4.6/5
Vitol Product Quality Score by Ethnicity
Vitol's Product Quality score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Vitol.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Vitol Product Quality Score by Age
Vitol's Product Quality score was rated 3.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Vitol.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.5 | 36-40 | 3.5 |
Vitol Product Quality Score by Usage
Vitol's Product Quality score was rated the highest by customers who have used Vitol's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Vitol Product Quality Score by Industry
Vitol's Product Quality score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Tech industry customers.
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Vitol Pricing
Vitol ROI & Value For Money
3.8/5
Vitol has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Vitol Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Energy and Manufacturing industry. The users from the Tech industry think that they had the lowest ROI from Vitol.
Quick Insights into Vitol ROI
Vitol's ROI score was rated highest by customers who have used Vitol's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked Vitol ROI the Highest
Ranked Vitol ROI the Lowest
Vitol ROI Score by Gender
Male customers rated Vitol's ROI score 0.1 stars higher than Female customers.
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Male
3.9/5
Female
3.8/5
Vitol ROI Score by Ethnicity
Vitol's ROI score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Vitol.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Vitol ROI Score by Age
Vitol's ROI score was rated 3.9 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.9 | 36-40 | 3.9 |
Vitol ROI Score by Usage
Vitol's ROI score was rated the highest by customers who have used Vitol's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Vitol ROI Score by Industry
Vitol's ROI score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Tech industry customers.
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Vitol Customer Satisfaction (CSAT)
Vitol Customer Satisfaction (CSAT) Score
72 / 100
Vitol has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
39%
Satisfied
33%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
8%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Vitol Customer Satisfaction
Vitol's Customer Satisfaction score was rated highest by customers who have used Vitol's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked Vitol Customer Satisfaction the Highest
Ranked Vitol Customer Satisfaction the Lowest
Vitol Customer Satisfaction Score by Gender
Female customers rated Vitol's Customer Satisfaction score 30 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Vitol.
70 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 10% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Vitol Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Vitol's Customer Satisfaction (CSAT) score was rated 83% according to African American/Black users and customers.
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83 / 100
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Vitol's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Vitol Customer Satisfaction Score by Age
Vitol's Customer Satisfaction score was rated 75 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Vitol.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 75% |
Vitol Customer Satisfaction Score by Usage
Vitol's Customer Satisfaction score was rated the highest by customers who have used Vitol's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Vitol Customer Satisfaction Score by Industry
Vitol's Customer Satisfaction score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Vitol Customer Satisfaction Score by Industry",
"text": "Vitol's Customer Satisfaction score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Vitol's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Energy and Manufacturing",
"groupId": 541,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Vitol's Customer Satisfaction score is rated by Energy and Manufacturing customers on Comparably.",
"scoreClassName": "max",
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}
]
}Vitol Customer Service
3.9/5
Vitol has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Vitol's Customer Service
Address
1270 6th Avenue, Suite 1030, New York City, NY 10020
Website
http://www.vitol.com
Phone Number
7132301100
Quick Insights into Vitol Customer Service
Vitol's Customer Service score was rated highest by customers who have used Vitol's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Vitol's Customer Service score.
Ranked Vitol Customer Service the Highest
Ranked Vitol Customer Service the Lowest
Vitol Customer Service Score by Gender
Male customers rated Vitol's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Vitol.
Male
3.9/5
Female
3.6/5
Vitol Customer Service Score by Ethnicity
Vitol's Customer Service score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Vitol.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Vitol Customer Service Score by Age
Vitol's Customer Service score was rated 3.9 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Vitol.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.9 | 36-40 | 3.9 |
Vitol Customer Service Score by Usage
Vitol's Customer Service score was rated the highest by customers who have used Vitol's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Vitol Customer Service Score by Industry
Vitol's Customer Service score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Vitol as an Employer
4.2/5
Vitol has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Vitol scored a 30 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Vitol would recommend the brand to a friend. ENPS measures how likely Vitol employees would recommend working at Vitol to a friend.
Net Promoter Score
30
NPS Score
| 60% | Promoters |
|---|---|
| 10% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
