-30
NPS
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Brand Page
Vitro
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About Vitro's Brand
Brand at a Glance
69%
Customer Loyalty
3.3/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Vitro NPS
Vitro's Net Promoter Score (NPS) is a -30 with 30% Promoters, 10% Passives, and 60% Detractors. Net Promoter Score tracks whether Vitro's customers would recommend using the product based on a scale of -100 to 100.
Vitro Overall NPS
| 30% | Promoters |
|---|---|
| 10% | Passives |
| 60% | Detractors |
Vitro NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Aug 2021 0 | Aug 2021 | 0 |
Sep 2021 -33 | Sep 2021 | -33 |
Nov 2021 0 | Nov 2021 | 0 |
Jan 2022 -20 | Jan 2022 | -20 |
Mar 2022 -33 | Mar 2022 | -33 |
Oct 2023 -29 | Oct 2023 | -29 |
Mar 2024 -13 | Mar 2024 | -13 |
Dec 2024 -22 | Dec 2024 | -22 |
Nov 2025 -30 | Nov 2025 | -30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vitro Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Vitro users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vitro Product Quality
3.3/5
Vitro has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Vitro's overall Product Quality score rated by its users and customers.
Vitro Product Information
Vitro’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.vitroagency.com
- Company Size
- 51-200 Employees
Industry
Tech
Professional Services
Vitro Pricing
Vitro ROI & Value For Money
3.1/5
Vitro has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Vitro Customer Satisfaction (CSAT)
Vitro Customer Satisfaction (CSAT) Score
63 / 100
Vitro has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vitro Customer Service
3.1/5
Vitro has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Vitro's Customer Service
Address
160 Varick Street 5th Floor, New York City, NY
Website
http://www.vitroagency.com
Phone Number
212-561-6005
Vitro as an Employer
2.9/5
Vitro has a 2.9/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Vitro scored a -30 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Vitro would recommend the brand to a friend. ENPS measures how likely Vitro employees would recommend working at Vitro to a friend.
Net Promoter Score
-30
NPS Score
| 30% | Promoters |
|---|---|
| 10% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 30% | Promoters |
|---|---|
| 22% | Passive |
| 48% | Detractors |
