100
NPS
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Viva Aerobus
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About Viva Aerobus' Brand
Operator of a airline company. The company provides scheduled air transportation services for passengers and freight. It operates a fleet of 19 Boeing 737-300 aircraft on 50 domestic routes and 1 in the United States.
Brand at a Glance
4/5
Product Quality
4.5/5
Pricing
Viva Aerobus NPS
Viva Aerobus's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Viva Aerobus's customers would recommend using the product based on a scale of -100 to 100.
Viva Aerobus Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Viva Aerobus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 100 | Jun 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Viva Aerobus Product Quality
4/5
Viva Aerobus has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Viva Aerobus' overall Product Quality score rated by its users and customers.
Viva Aerobus Product Information
Viva Aerobus’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.vivaaerobus.com
- Company Size
- 501-1,000 Employees
Viva Aerobus Pricing
Viva Aerobus ROI & Value For Money
4.5/5
Viva Aerobus has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Viva Aerobus Customer Satisfaction (CSAT)
Viva Aerobus Customer Satisfaction (CSAT) Score
100 / 100
Viva Aerobus has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Viva Aerobus as an Employer
Consumer vs. Employees
Viva Aerobus scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Viva Aerobus would recommend the brand to a friend. ENPS measures how likely Viva Aerobus employees would recommend working at Viva Aerobus to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
