-34
NPS
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Vivastream
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About Vivastream's Brand
Vivastream designs and operates a social platform for mobile business professionals.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3/5
Pricing
3.6/5
Customer Service
Vivastream NPS
Vivastream's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Vivastream's customers would recommend using the product based on a scale of -100 to 100.
Vivastream Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Vivastream NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Jan 2022 -100 | Jan 2022 | -100 |
Jul 2022 -33 | Jul 2022 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vivastream Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Vivastream users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vivastream Product Quality
4/5
Vivastream has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Vivastream's overall Product Quality score rated by its users and customers.
Vivastream Product Information
Vivastream’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.vivastream.com
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
Analytics
Big Data
Enterprise
Media
SaaS
Social
Sports & Entertainment
Vivastream Pricing
Vivastream ROI & Value For Money
3/5
Vivastream has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Vivastream's overall ROI score rated by its users and customers.
Vivastream Customer Satisfaction (CSAT)
Vivastream Customer Satisfaction (CSAT) Score
100 / 100
Vivastream has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vivastream Customer Service
3.6/5
Vivastream has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Vivastream's overall Customer Service score rated by its users and customers.
About Vivastream's Customer Service
Address
151 West 19th Street, 4th Floor, New York City, NY
Website
http://www.vivastream.com
Phone Number
732-687-0957
Consumer vs. Employees
Vivastream scored a -34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Vivastream would recommend the brand to a friend. ENPS measures how likely Vivastream employees would recommend working at Vivastream to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
