Vivastreet NPS & Customer Reviews

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Vivastreet

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Vivastreet

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About Vivastreet's Brand

VivaStreet is a French local classified advertisement website.

Brand at a Glance

84%

Customer Loyalty

3.6/5

Product Quality

2.6/5

Pricing

3.2/5

Customer Service

Vivastreet NPS

Vivastreet's Net Promoter Score (NPS) is a -34 with 31% Promoters, 4% Passives, and 65% Detractors. Net Promoter Score tracks whether Vivastreet's customers would recommend using the product based on a scale of -100 to 100.

Vivastreet Overall NPS

-34

NPS

31%	Promoters
4%	Passives
65%	Detractors

Vivastreet NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2023 -33	Dec 2023	-33
Jan 2024 -33	Jan 2024	-33
Feb 2024 -33	Feb 2024	-33
Mar 2024 -31	Mar 2024	-31
May 2024 -31	May 2024	-31
Aug 2024 -33	Aug 2024	-33
Sep 2024 -33	Sep 2024	-33
Jan 2025 -33	Jan 2025	-33
Oct 2025 -35	Oct 2025	-35
Nov 2025 -32	Nov 2025	-32
Dec 2025 -34	Dec 2025	-34
Jan 2026 -34	Jan 2026	-34

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Vivastreet NPS by Gender

Vivastreet's NPS was rated 12 by Male customers on Comparably.

Male

Vivastreet's NPS was rated 12 by Male customers on Comparably.

56%

Promoters

Passives

44%

Detractors

Female

N/A

Vivastreet's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Vivastreet NPS by Ethnicity

Vivastreet's NPS was rated 100 points by Other customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Other 100	Other	100

Vivastreet NPS by Age

Vivastreet's NPS was rated 20 points by customers ages 18-25 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

18-25

60%

40%

Vivastreet Customer Reviews

Out of the 2 Vivastreet customer reviews 1 was positive and 1 was constructive. Vivastreet customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Vivastreet Customer Loyalty

84%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

84% of Vivastreet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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84%

16%

Vivastreet Customer Loyalty Score by Gender

Vivastreet's Customer Loyalty score was rated 90 by Male customers on Comparably.

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Male

90%

Yes

Female

N/A

Yes

Vivastreet Customer Loyalty Score by Ethnicity

Vivastreet's Customer Loyalty score was rated 82% by Other customers on Comparably.

% who answered "Yes"

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out of 100

Other

Vivastreet Customer Loyalty Score by Age

Vivastreet's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 100%	18-25	100%

Vivastreet Customer Loyalty Score by Industry

Vivastreet's Customer Loyalty score was rated 100% by Tech industry customers.

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Tech	100%

Vivastreet Product Quality

3.6/5

Vivastreet has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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Vivastreet Product Information

Vivastreet’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Vivastreet's product the highest.

Website: http://www.vivastreet.com

Company Size: 11-50 Employees

Industry

Tech

AdTech

Ecommerce and Marketplaces

Travel

Quick Insights into Vivastreet Product Quality

Vivastreet's Product Quality score was rated highest by customers ages 18-25.

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Ranked Vivastreet Product Quality the Highest

18-25	4.3
Male	4.3
Other	3.9

Vivastreet Product Quality Score by Gender

Vivastreet's Product Quality score was rated 4.3 by Male customers on Comparably.

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Male

4.3/5

Female

N/A

Vivastreet Product Quality Score by Ethnicity

Vivastreet's Product Quality score was rated 3.9 stars by Other customers on Comparably.

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Summary	Ethnicity	Score
Other 3.9	Other	3.9

Vivastreet Product Quality Score by Age

Vivastreet's Product Quality score was rated 4.3 stars by customers ages 18-25 on Comparably.

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Summary	Age	Score
18-25 4.3	18-25	4.3

Vivastreet Product Quality Score by Industry

Vivastreet's Product Quality score was rated 3.6 stars by Tech industry customers.

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Tech	3.6

Vivastreet Pricing

Vivastreet ROI & Value For Money

2.6/5

Vivastreet has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.

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Vivastreet Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Vivastreet ROI

Vivastreet's ROI score was rated highest by Other customers.

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Ranked Vivastreet ROI the Highest

Other	5
Tech	3.3
Male	3.1

Vivastreet ROI Score by Gender

Vivastreet's ROI score was rated 3.1 by Male customers on Comparably.

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Male

3.1/5

Female

N/A

Vivastreet ROI Score by Ethnicity

Vivastreet's ROI score was rated 5 stars by Other customers on Comparably.

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Summary	Ethnicity	Score
Other 5	Other	5

Vivastreet ROI Score by Age

Vivastreet's ROI score was rated 3 stars by customers ages 18-25 on Comparably.

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Summary	Age	Score
18-25 3	18-25	3

Vivastreet ROI Score by Industry

Vivastreet's ROI score was rated 3.3 stars by Tech industry customers.

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Tech	3.3

Vivastreet Customer Satisfaction (CSAT)

Vivastreet Customer Satisfaction (CSAT) Score

68 / 100

Vivastreet has an overall Customer Satisfaction score of 68 rated by its users and customers.

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Very Satisfied	54%
Satisfied	14%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	5%
Very Dissatisfied	14%

Very Satisfied

54%

Satisfied

14%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

14%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Vivastreet Customer Satisfaction

Vivastreet's Customer Satisfaction score was rated highest by customers ages 18-25.

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Ranked Vivastreet Customer Satisfaction the Highest

18-25	80%
Male	67%
Tech	50%

Vivastreet Customer Satisfaction Score by Gender

Vivastreet's Customer Satisfaction score was rated 67 by Male customers on Comparably.

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67 / 100

Male

	Very Satisfied	45%
	Satisfied	22%
	Neither Satisfied nor Dissatisfied	11%
	Dissatisfied	0%
	Very Dissatisfied	22%

Vivastreet Customer Satisfaction Score by Ethnicity

Other
40%

CSAT according to Other

Vivastreet's Customer Satisfaction (CSAT) score was rated 40% according to Other users and customers.

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40 / 100

Very Satisfied	40%
Satisfied	0%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	20%
Very Dissatisfied	20%

Very Satisfied

40%

Satisfied

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

20%

Very Dissatisfied

20%

Vivastreet Customer Satisfaction Score by Age

Vivastreet's Customer Satisfaction score was rated 80 points by customers ages 18-25 on Comparably.

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100

Breakdown

Age

Score

18-25

80%

Vivastreet Customer Satisfaction Score by Industry

Vivastreet's Customer Satisfaction score was rated 50 points by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

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			"label": "Tech",
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			"score": 50,
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Tech	50

Vivastreet Customer Service

3.2/5

Vivastreet has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.

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About Vivastreet's Customer Service

Address

Warwick Street, New York City, NY

Website

http://www.vivastreet.com

Phone Number

+44 1828 88052

Quick Insights into Vivastreet Customer Service

Vivastreet's Customer Service score was rated highest by Other customers.

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Ranked Vivastreet Customer Service the Highest

Other	5
Tech	3.6
18-25	3.4

Vivastreet Customer Service Score by Gender

Vivastreet's Customer Service score was rated 3.4 by Male customers on Comparably.

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Male

3.4/5

Female

N/A

Vivastreet Customer Service Score by Ethnicity

Vivastreet's Customer Service score was rated 5 stars by Other customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Other 5	Other	5

Vivastreet Customer Service Score by Age

Vivastreet's Customer Service score was rated 3.4 stars by customers ages 18-25 on Comparably.

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100

Summary	Age	Customer Service Score
18-25 3.4	18-25	3.4

Vivastreet Customer Service Score by Industry

Vivastreet's Customer Service score was rated 3.6 stars by Tech industry customers.

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Tech	3.6

Vivastreet as an Employer

3.4/5

Vivastreet has a 3.4/5 stars for its overall company culture rated by their employees

bottom

CEO of Vivastreet

Yannick Pons

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Vivastreet scored a -34 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Vivastreet would recommend the brand to a friend. ENPS measures how likely Vivastreet employees would recommend working at Vivastreet to a friend.

Net Promoter Score

-34

NPS Score

31%	Promoters
4%	Passive
65%	Detractors

Employee Net Promoter Score

-13

eNPS Score

40%	Promoters
7%	Passive
53%	Detractors

Global Ranking Snapshot

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6	Nike	John Donahoe	Fashion and Beauty
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