-25
NPS
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Brand Page
Vivino
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About Vivino's Brand
Vivino is a free application for wine lovers to track tasted wines and discover new ones.
Brand at a Glance
69%
Customer Loyalty
3.1/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
Vivino NPS
Vivino's Net Promoter Score (NPS) is a -25 with 31% Promoters, 13% Passives, and 56% Detractors. Net Promoter Score tracks whether Vivino's customers would recommend using the product based on a scale of -100 to 100.
Vivino Overall NPS
| 31% | Promoters |
|---|---|
| 13% | Passives |
| 56% | Detractors |
Vivino NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Nov 2021 0 | Nov 2021 | 0 |
Mar 2022 33 | Mar 2022 | 33 |
May 2022 25 | May 2022 | 25 |
Sep 2022 0 | Sep 2022 | 0 |
Jan 2023 -17 | Jan 2023 | -17 |
Feb 2023 -1 | Feb 2023 | -1 |
May 2023 -13 | May 2023 | -13 |
Nov 2023 -17 | Nov 2023 | -17 |
Dec 2023 -15 | Dec 2023 | -15 |
Feb 2024 -20 | Feb 2024 | -20 |
Dec 2024 -25 | Dec 2024 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vivino NPS by Ethnicity
Vivino's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Vivino NPS by Usage
Vivino's NPS was rated -20 points by customers who have used Vivino's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -20 | 2 to 5 Years | -20 |
Vivino Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Vivino users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vivino Customer Loyalty Score by Ethnicity
Vivino's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Vivino.
64
out of 100
Caucasian
Vivino Customer Loyalty Score by Usage
Vivino's Customer Loyalty score was rated 82% by customers who have used Vivino's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Vivino Product Quality
3.1/5
Vivino has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Vivino Product Information
Vivino’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://vivino.com
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
Food and Beverages
Mobile App
SaaS
Social
Quick Insights into Vivino Product Quality
Vivino's Product Quality score was rated highest by customers who have used Vivino's products/services for 2 to 5 Years.
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Ranked Vivino Product Quality the Highest
Vivino Product Quality Score by Ethnicity
Vivino's Product Quality score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Vivino.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Vivino Product Quality Score by Usage
Vivino's Product Quality score was rated 2.3 stars by customers who have used Vivino's products/services for 2 to 5 Years.
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Vivino Pricing
Vivino ROI & Value For Money
3.1/5
Vivino has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Vivino ROI
Vivino's ROI score was rated highest by customers who have used Vivino's products/services for 2 to 5 Years.
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Ranked Vivino ROI the Highest
Vivino ROI Score by Ethnicity
Vivino's ROI score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Vivino.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Vivino ROI Score by Usage
Vivino's ROI score was rated 2.8 stars by customers who have used Vivino's products/services for 2 to 5 Years.
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Vivino Customer Satisfaction (CSAT)
Vivino Customer Satisfaction (CSAT) Score
34 / 100
Vivino has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
8%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vivino Customer Service
3/5
Vivino has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Vivino's Customer Service
Address
150 Spear Street, 14th Floor, San Francisco, CA
Website
http://vivino.com
Quick Insights into Vivino Customer Service
Vivino's Customer Service score was rated highest by customers who have used Vivino's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Vivino's Customer Service score.
Ranked Vivino Customer Service the Highest
Vivino Customer Service Score by Ethnicity
Vivino's Customer Service score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Vivino.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Vivino Customer Service Score by Usage
Vivino's Customer Service score was rated 2.2 stars by customers who have used Vivino's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Vivino as an Employer
3.4/5
Vivino has a 3.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Vivino scored a -25 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Vivino would recommend the brand to a friend. ENPS measures how likely Vivino employees would recommend working at Vivino to a friend.
Net Promoter Score
-25
NPS Score
| 31% | Promoters |
|---|---|
| 13% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
