45
NPS
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Vivonet
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About Vivonet's Brand
Vivonet is a SaaS-based provider of enterprise management, point-of-sale and payment processing solutions for the restaurant industry.
Brand at a Glance
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Vivonet NPS
Vivonet's Net Promoter Score (NPS) is a 45 with 65% Promoters, 15% Passives, and 20% Detractors. Net Promoter Score tracks whether Vivonet's customers would recommend using the product based on a scale of -100 to 100.
Vivonet Overall NPS
| 65% | Promoters |
|---|---|
| 15% | Passives |
| 20% | Detractors |
Vivonet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 45 | Aug 2020 | 45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vivonet NPS by Usage
Vivonet's NPS was rated 57 points by customers who have used Vivonet's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 57 | 5 to 10 Years | 57 |
Vivonet Product Quality
3.7/5
Vivonet has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Vivonet Product Information
Vivonet serves markets in the United States. Vivonet supports Web devices and offers products for small and medium sized businesses.
Vivonet’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.vivonet.com/
- Company Size
- 51-200 Employees
Industry
Tech
Marketplaces
SaaS
Languages Supported
English
Product Type
Point of Sale (POS) Software
Restaurant POS Software
Vivonet Pricing
Vivonet ROI & Value For Money
3.7/5
Vivonet has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Vivonet Pricing Plans
Vivonet has a pricing structure that accommodates small and medium businesses.
Who Uses Vivonet?
Small Businesses
Medium Businesses
Vivonet Customer Service
3.7/5
Vivonet has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Vivonet's Customer Service
Address
1790-1188 West Georgia Street, Vancouver, WA V6E 4A2 Canada
Website
http://www.vivonet.com/
