26
NPS
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VIZ Media
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About VIZ Media's Brand
Viz Media is a private firm that independently develops applications and games.They develop games exclusively for Apple users i.e iOS.
Brand at a Glance
84%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
VIZ Media NPS
VIZ Media's Net Promoter Score (NPS) is a 26 with 49% Promoters, 28% Passives, and 23% Detractors. Net Promoter Score tracks whether VIZ Media's customers would recommend using the product based on a scale of -100 to 100.
VIZ Media Overall NPS
| 49% | Promoters |
|---|---|
| 28% | Passives |
| 23% | Detractors |
VIZ Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 34 | Nov 2022 | 34 |
Dec 2022 31 | Dec 2022 | 31 |
Jan 2023 32 | Jan 2023 | 32 |
Feb 2023 34 | Feb 2023 | 34 |
Apr 2023 37 | Apr 2023 | 37 |
May 2023 38 | May 2023 | 38 |
Sep 2023 36 | Sep 2023 | 36 |
Nov 2023 31 | Nov 2023 | 31 |
Jan 2024 31 | Jan 2024 | 31 |
Mar 2024 27 | Mar 2024 | 27 |
Jun 2024 25 | Jun 2024 | 25 |
Mar 2025 28 | Mar 2025 | 28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
VIZ Media NPS by Gender
Male customers rated VIZ Media's NPS 53 points higher than Female customers.
Male
28
VIZ Media's NPS was rated 28 by Male customers on Comparably.
57%
Promoters
14%
Passives
29%
Detractors
Female
-25
VIZ Media's NPS was rated -25 by Female customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
VIZ Media NPS by Ethnicity
VIZ Media's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
African American/Black -100 | African American/Black | -100 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
VIZ Media NPS by Age
VIZ Media's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
VIZ Media NPS by Usage
VIZ Media's NPS was rated the highest by customers who have used VIZ Media's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
Over 10 Years 40 | Over 10 Years | 40 |
VIZ Media Customer Reviews
Out of the 2 VIZ Media customer reviews 1 was positive and 1 was constructive. VIZ Media customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
VIZ Media Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of VIZ Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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VIZ Media Customer Loyalty Score by Gender
VIZ Media's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
VIZ Media Customer Loyalty Score by Ethnicity
VIZ Media's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of VIZ Media.
100
out of 100
Caucasian
70
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
VIZ Media Customer Loyalty Score by Age
VIZ Media's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of VIZ Media.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 85% | 18-25 | 85% |
26-30 100% | 26-30 | 100% |
VIZ Media Customer Loyalty Score by Usage
VIZ Media's Customer Loyalty score was rated 100% by customers who have used VIZ Media's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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VIZ Media Customer Loyalty Score by Industry
VIZ Media's Customer Loyalty score was rated 70% by Arts and Entertainment industry customers.
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VIZ Media Product Quality
4.2/5
VIZ Media has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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VIZ Media Product Information
VIZ Media’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated VIZ Media's product the highest.
- Website
- http://www.viz.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into VIZ Media Product Quality
VIZ Media's Product Quality score was rated highest by customers ages 26-30, and rated lowest by African American/Black customers.
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Ranked VIZ Media Product Quality the Highest
Ranked VIZ Media Product Quality the Lowest
VIZ Media Product Quality Score by Gender
Female customers rated VIZ Media's Product Quality score 0.2 stars higher than Male customers.
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Male
4.5/5
Female
4.7/5
VIZ Media Product Quality Score by Ethnicity
VIZ Media's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of VIZ Media.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
VIZ Media Product Quality Score by Age
VIZ Media's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of VIZ Media.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 5 | 26-30 | 5 |
VIZ Media Product Quality Score by Usage
VIZ Media's Product Quality score was rated the highest by customers who have used VIZ Media's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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VIZ Media Product Quality Score by Industry
VIZ Media's Product Quality score was rated 3.5 stars by Arts and Entertainment industry customers.
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VIZ Media Pricing
VIZ Media ROI & Value For Money
4/5
VIZ Media has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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VIZ Media Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry.
Quick Insights into VIZ Media ROI
VIZ Media's ROI score was rated highest by customers who have used VIZ Media's products/services for 1 to 2 Years, and rated lowest by Asian or Pacific Islander customers.
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Ranked VIZ Media ROI the Highest
Ranked VIZ Media ROI the Lowest
VIZ Media ROI Score by Gender
Male customers rated VIZ Media's ROI score 0.3 stars higher than Female customers.
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Male
4.4/5
Female
4.1/5
VIZ Media ROI Score by Ethnicity
VIZ Media's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of VIZ Media.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
VIZ Media ROI Score by Age
VIZ Media's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of VIZ Media.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.5 | 26-30 | 4.5 |
VIZ Media ROI Score by Usage
VIZ Media's ROI score was rated the highest by customers who have used VIZ Media's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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VIZ Media ROI Score by Industry
VIZ Media's ROI score was rated 4 stars by Arts and Entertainment industry customers.
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VIZ Media Customer Satisfaction (CSAT)
VIZ Media Customer Satisfaction (CSAT) Score
76 / 100
VIZ Media has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
32%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into VIZ Media Customer Satisfaction
VIZ Media's Customer Satisfaction score was rated highest by customers who have used VIZ Media's products/services for Over 10 Years, and rated lowest by African American/Black customers.
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Ranked VIZ Media Customer Satisfaction the Highest
Ranked VIZ Media Customer Satisfaction the Lowest
VIZ Media Customer Satisfaction Score by Gender
Male customers rated VIZ Media's Customer Satisfaction score 5 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of VIZ Media.
80 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
75 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
VIZ Media Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
VIZ Media's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
VIZ Media's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
VIZ Media Customer Satisfaction Score by Age
VIZ Media's Customer Satisfaction score was rated 67 points by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% |
VIZ Media Customer Satisfaction Score by Usage
VIZ Media's Customer Satisfaction score was rated the highest by customers who have used VIZ Media's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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VIZ Media Customer Service
3.7/5
VIZ Media has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About VIZ Media's Customer Service
Address
139-P, Sector 44, San Francisco, CA 122002
Website
http://www.viz.com
Phone Number
14155467086
Quick Insights into VIZ Media Customer Service
VIZ Media's Customer Service score was rated highest by Caucasian customers, and rated lowest by African American/Black customers.
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Ranked VIZ Media Customer Service the Highest
Ranked VIZ Media Customer Service the Lowest
VIZ Media Customer Service Score by Gender
Male customers rated VIZ Media's Customer Service score 0.4 stars higher than Female customers.
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Male
4.3/5
Female
3.9/5
VIZ Media Customer Service Score by Ethnicity
VIZ Media's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of VIZ Media.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
African American/Black 2.5 | African American/Black | 2.5 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
VIZ Media Customer Service Score by Age
VIZ Media's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of VIZ Media.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 4.6 | 26-30 | 4.6 |
VIZ Media Customer Service Score by Usage
VIZ Media's Customer Service score was rated the highest by customers who have used VIZ Media's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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VIZ Media Customer Service Score by Industry
VIZ Media's Customer Service score was rated 3.3 stars by Arts and Entertainment industry customers.
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VIZ Media as an Employer
4.5/5
VIZ Media has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
VIZ Media scored a 26 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of VIZ Media would recommend the brand to a friend. ENPS measures how likely VIZ Media employees would recommend working at VIZ Media to a friend.
Net Promoter Score
26
NPS Score
| 49% | Promoters |
|---|---|
| 28% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 75% | Promoters |
|---|---|
| 17% | Passive |
| 8% | Detractors |
