29
NPS
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Vizient, Inc
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About Vizient, Inc's Brand
Brand at a Glance
66%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Vizient, Inc NPS
Vizient, Inc's Net Promoter Score (NPS) is a 29 with 57% Promoters, 15% Passives, and 28% Detractors. Net Promoter Score tracks whether Vizient, Inc's customers would recommend using the product based on a scale of -100 to 100.
Vizient, Inc Overall NPS
| 57% | Promoters |
|---|---|
| 15% | Passives |
| 28% | Detractors |
Vizient, Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 31 | May 2024 | 31 |
Jun 2024 34 | Jun 2024 | 34 |
Sep 2024 37 | Sep 2024 | 37 |
Oct 2024 31 | Oct 2024 | 31 |
Nov 2024 32 | Nov 2024 | 32 |
Jan 2025 30 | Jan 2025 | 30 |
Mar 2025 32 | Mar 2025 | 32 |
Apr 2025 35 | Apr 2025 | 35 |
May 2025 35 | May 2025 | 35 |
Sep 2025 34 | Sep 2025 | 34 |
Nov 2025 32 | Nov 2025 | 32 |
Dec 2025 29 | Dec 2025 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vizient, Inc NPS by Gender
Female customers rated Vizient, Inc's NPS 22 points higher than Male customers.
Male
28
Vizient, Inc's NPS was rated 28 by Male customers on Comparably.
57%
Promoters
14%
Passives
29%
Detractors
Female
50
Vizient, Inc's NPS was rated 50 by Female customers on Comparably.
70%
Promoters
10%
Passives
20%
Detractors
Vizient, Inc NPS by Ethnicity
Vizient, Inc's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
African American/Black 100 | African American/Black | 100 |
Other 42 | Other | 42 |
Vizient, Inc NPS by Age
Vizient, Inc's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
Vizient, Inc NPS by Usage
Vizient, Inc's NPS was rated the highest by customers who have used Vizient, Inc's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Vizient, Inc Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Vizient, Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Vizient, Inc Customer Loyalty Score by Gender
Male customers rated Vizient, Inc's Customer Loyalty score 1% higher than Female customers.
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Male
74%
Yes
Female
73%
Yes
Vizient, Inc Customer Loyalty Score by Ethnicity
Vizient, Inc's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Vizient, Inc.
70
out of 100
Caucasian
100
out of 100
African American/Black
61
out of 100
Other
Vizient, Inc Customer Loyalty Score by Age
Vizient, Inc's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 78% | 31-35 | 78% |
41-45 70% | 41-45 | 70% |
46-50 78% | 46-50 | 78% |
56-60 100% | 56-60 | 100% |
Vizient, Inc Customer Loyalty Score by Usage
Vizient, Inc's Customer Loyalty score was rated the highest by customers who have used Vizient, Inc's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Vizient, Inc Customer Loyalty Score by Industry
Vizient, Inc's Customer Loyalty score was rated 73% by Healthcare, Hospitals and Medicine industry customers.
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Vizient, Inc Product Quality
3.6/5
Vizient, Inc has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Vizient, Inc Product Information
Vizient, Inc’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Vizient, Inc's product the highest.
- Website
- https://vizientinc.com/
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare
Quick Insights into Vizient, Inc Product Quality
Vizient, Inc's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers ages 31-35.
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Ranked Vizient, Inc Product Quality the Highest
Ranked Vizient, Inc Product Quality the Lowest
Vizient, Inc Product Quality Score by Gender
Male customers rated Vizient, Inc's Product Quality score 1 stars higher than Female customers.
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Male
4.2/5
Female
3.2/5
Vizient, Inc Product Quality Score by Ethnicity
Vizient, Inc's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Vizient, Inc.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
African American/Black 4.1 | African American/Black | 4.1 |
Other 3.3 | Other | 3.3 |
Vizient, Inc Product Quality Score by Age
Vizient, Inc's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.2 | 31-35 | 2.2 |
41-45 4.1 | 41-45 | 4.1 |
46-50 4.5 | 46-50 | 4.5 |
56-60 4.2 | 56-60 | 4.2 |
Vizient, Inc Product Quality Score by Usage
Vizient, Inc's Product Quality score was rated the highest by customers who have used Vizient, Inc's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Vizient, Inc Product Quality Score by Industry
Vizient, Inc's Product Quality score was rated 3.6 stars by Healthcare, Hospitals and Medicine industry customers.
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Vizient, Inc Pricing
Vizient, Inc ROI & Value For Money
3.6/5
Vizient, Inc has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Vizient, Inc Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Vizient, Inc ROI
Vizient, Inc's ROI score was rated highest by customers who have used Vizient, Inc's products/services for 5 to 10 Years, and rated lowest by customers who have used Vizient, Inc's products/services for 2 to 5 Years.
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Ranked Vizient, Inc ROI the Highest
Ranked Vizient, Inc ROI the Lowest
Vizient, Inc ROI Score by Gender
Female customers rated Vizient, Inc's ROI score 0.2 stars higher than Male customers.
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Male
3.4/5
Female
3.6/5
Vizient, Inc ROI Score by Ethnicity
Vizient, Inc's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 4 | African American/Black | 4 |
Other 3.5 | Other | 3.5 |
Vizient, Inc ROI Score by Age
Vizient, Inc's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.4 | 31-35 | 3.4 |
41-45 3.8 | 41-45 | 3.8 |
46-50 4.1 | 46-50 | 4.1 |
56-60 4.2 | 56-60 | 4.2 |
Vizient, Inc ROI Score by Usage
Vizient, Inc's ROI score was rated the highest by customers who have used Vizient, Inc's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Vizient, Inc ROI Score by Industry
Vizient, Inc's ROI score was rated 3.7 stars by Healthcare, Hospitals and Medicine industry customers.
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Vizient, Inc Customer Satisfaction (CSAT)
Vizient, Inc Customer Satisfaction (CSAT) Score
72 / 100
Vizient, Inc has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
30%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
4%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Vizient, Inc Customer Satisfaction
Vizient, Inc's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers ages 31-35.
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Ranked Vizient, Inc Customer Satisfaction the Highest
Ranked Vizient, Inc Customer Satisfaction the Lowest
Vizient, Inc Customer Satisfaction Score by Gender
Male customers rated Vizient, Inc's Customer Satisfaction score 44 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
56 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 22% | |
Dissatisfied | 11% | |
Very Dissatisfied | 11% |
Vizient, Inc Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Vizient, Inc's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Vizient, Inc's Customer Satisfaction (CSAT) score was rated 43% according to Other users and customers.
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43 / 100
Very Satisfied
43%
Satisfied
0%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
14%
Very Dissatisfied
14%
Vizient, Inc Customer Satisfaction Score by Age
Vizient, Inc's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 33% | |||||||||||||||
| 41-45 | 67% | |||||||||||||||
| 46-50 | 100% | |||||||||||||||
| 56-60 | 100% |
Vizient, Inc Customer Satisfaction Score by Usage
Vizient, Inc's Customer Satisfaction score was rated the highest by customers who have used Vizient, Inc's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Vizient, Inc Customer Satisfaction Score by Industry
Vizient, Inc's Customer Satisfaction score was rated 63 points by Healthcare, Hospitals and Medicine industry customers.
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 63,
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"scoreClassName": "max",
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}Vizient, Inc Customer Service
3.6/5
Vizient, Inc has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Vizient, Inc's Customer Service
Address
290 E. John Carpenter Freeway, Irving, TX 75062
Website
https://vizientinc.com/
Phone Number
972-830-0000
Vizient, Inc's Social Links
Quick Insights into Vizient, Inc Customer Service
Vizient, Inc's Customer Service score was rated highest by customers ages 56-60, and rated lowest by Male customers.
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Ranked Vizient, Inc Customer Service the Highest
Ranked Vizient, Inc Customer Service the Lowest
Vizient, Inc Customer Service Score by Gender
Female customers rated Vizient, Inc's Customer Service score 0.7 stars higher than Male customers.
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Male
3/5
Female
3.7/5
Vizient, Inc Customer Service Score by Ethnicity
Vizient, Inc's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Vizient, Inc.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 4 | African American/Black | 4 |
Other 3.5 | Other | 3.5 |
Vizient, Inc Customer Service Score by Age
Vizient, Inc's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Vizient, Inc.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.4 | 31-35 | 3.4 |
41-45 4 | 41-45 | 4 |
46-50 3.6 | 46-50 | 3.6 |
56-60 4.5 | 56-60 | 4.5 |
Vizient, Inc Customer Service Score by Usage
Vizient, Inc's Customer Service score was rated the highest by customers who have used Vizient, Inc's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Vizient, Inc Customer Service Score by Industry
Vizient, Inc's Customer Service score was rated 3.5 stars by Healthcare, Hospitals and Medicine industry customers.
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Vizient, Inc as an Employer
3.8/5
Vizient, Inc has a 3.8/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Vizient, Inc scored a 29 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Vizient, Inc would recommend the brand to a friend. ENPS measures how likely Vizient, Inc employees would recommend working at Vizient, Inc to a friend.
Net Promoter Score
29
NPS Score
| 57% | Promoters |
|---|---|
| 15% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 51% | Promoters |
|---|---|
| 16% | Passive |
| 33% | Detractors |
