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NPS
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Vizrt
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About Vizrt's Brand
Brand at a Glance
60%
Customer Loyalty
3.4/5
Product Quality
3/5
Pricing
3.6/5
Customer Service
Vizrt NPS
Vizrt's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Vizrt's customers would recommend using the product based on a scale of -100 to 100.
Vizrt Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Vizrt NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Jul 2022 50 | Jul 2022 | 50 |
Sep 2022 0 | Sep 2022 | 0 |
Dec 2022 -25 | Dec 2022 | -25 |
Jan 2023 0 | Jan 2023 | 0 |
Mar 2023 0 | Mar 2023 | 0 |
Aug 2023 13 | Aug 2023 | 13 |
Feb 2024 0 | Feb 2024 | 0 |
Oct 2024 -11 | Oct 2024 | -11 |
Mar 2025 0 | Mar 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vizrt NPS by Gender
Vizrt's NPS was rated 67 by Male customers on Comparably.
Male
67
Vizrt's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
Vizrt's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Vizrt Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Vizrt users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vizrt Customer Loyalty Score by Gender
Vizrt's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Vizrt Product Quality
3.4/5
Vizrt has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Vizrt Product Information
Vizrt’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.vizrt.com
- Company Size
- 501-1,000 Employees
Industry
Tech
SaaS
Quick Insights into Vizrt Product Quality
Vizrt's Product Quality score was rated highest by Male customers.
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Ranked Vizrt Product Quality the Highest
Vizrt Product Quality Score by Gender
Vizrt's Product Quality score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Vizrt Pricing
Vizrt ROI & Value For Money
3/5
Vizrt has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Vizrt ROI
Vizrt's ROI score was rated highest by Male customers.
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Ranked Vizrt ROI the Highest
Vizrt ROI Score by Gender
Vizrt's ROI score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Vizrt Customer Satisfaction (CSAT)
Vizrt Customer Satisfaction (CSAT) Score
42 / 100
Vizrt has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
29%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
29%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Vizrt Customer Satisfaction
Vizrt's Customer Satisfaction score was rated highest by Male customers.
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Ranked Vizrt Customer Satisfaction the Highest
Vizrt Customer Satisfaction Score by Gender
Vizrt's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Vizrt.
67 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Vizrt Customer Service
3.6/5
Vizrt has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Vizrt's Customer Service
Address
Bergen, NY
Website
http://www.vizrt.com
Quick Insights into Vizrt Customer Service
Vizrt's Customer Service score was rated highest by Male customers.
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Ranked Vizrt Customer Service the Highest
Vizrt Customer Service Score by Gender
Vizrt's Customer Service score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Vizrt.
Male
4.3/5
Female
N/A
Vizrt as an Employer
2.8/5
Vizrt has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Vizrt scored a 0 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Vizrt would recommend the brand to a friend. ENPS measures how likely Vizrt employees would recommend working at Vizrt to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 14% | Promoters |
|---|---|
| 22% | Passive |
| 64% | Detractors |
