100
NPS
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Vocera Communications
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About Vocera Communications' Brand
Vocera Communications provides mobile communication solutions for hospital staff and mobile workers across diverse enterprise organizations.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Vocera Communications CMO
Vocera Communications NPS
Vocera Communications's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Vocera Communications's customers would recommend using the product based on a scale of -100 to 100.
Vocera Communications Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Vocera Communications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vocera Communications Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Vocera Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vocera Communications Product Quality
5/5
Vocera Communications has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Vocera Communications' overall Product Quality score rated by its users and customers.
Vocera Communications Product Information
Vocera Communications’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.vocera.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
Hardware and Devices
Healthcare
Vocera Communications Pricing
Vocera Communications ROI & Value For Money
4.5/5
Vocera Communications has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Vocera Communications' overall ROI score rated by its users and customers.
Vocera Communications Customer Satisfaction (CSAT)
Vocera Communications Customer Satisfaction (CSAT) Score
100 / 100
Vocera Communications has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vocera Communications Customer Service
4.5/5
Vocera Communications has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Vocera Communications' overall Customer Service score rated by its users and customers.
About Vocera Communications's Customer Service
Address
525 Race Street, San Jose, CA 95125
Website
http://www.vocera.com
Phone Number
4088825683
Vocera Communications's Social Links
Vocera Communications as an Employer
4.3/5
Vocera Communications has a 4.3/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Vocera Communications scored a 100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Vocera Communications would recommend the brand to a friend. ENPS measures how likely Vocera Communications employees would recommend working at Vocera Communications to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
