-17
NPS
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Volaris Group
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About Volaris Group's Brand
Strengthening businesses within the markets they compete and enabling them to grow.
Brand at a Glance
52%
Customer Loyalty
2.8/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
Volaris Group NPS
Volaris Group's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Volaris Group's customers would recommend using the product based on a scale of -100 to 100.
Volaris Group Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Volaris Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -51 | Dec 2022 | -51 |
Jan 2023 -57 | Jan 2023 | -57 |
Apr 2023 -37 | Apr 2023 | -37 |
Aug 2023 -22 | Aug 2023 | -22 |
Oct 2023 -30 | Oct 2023 | -30 |
May 2024 -25 | May 2024 | -25 |
Jun 2024 -32 | Jun 2024 | -32 |
Jul 2024 -22 | Jul 2024 | -22 |
Nov 2024 -20 | Nov 2024 | -20 |
Jan 2025 -19 | Jan 2025 | -19 |
May 2025 -24 | May 2025 | -24 |
Aug 2025 -17 | Aug 2025 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Volaris Group NPS by Gender
Volaris Group's NPS was rated 0 by Male customers on Comparably.
Male
0
Volaris Group's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Volaris Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Volaris Group Customer Loyalty
52%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
52% of Volaris Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Volaris Group Customer Loyalty Score by Gender
Volaris Group's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Volaris Group.
Male
100%
Yes
Female
N/A
Yes
Volaris Group Product Quality
2.8/5
Volaris Group has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Volaris Group Product Information
Volaris Group’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.volarisgroup.com/
- Company Size
- 10,000+ Employees
Industry
Tech
FinTech
Productivity
SaaS
Quick Insights into Volaris Group Product Quality
Volaris Group's Product Quality score was rated highest by Male customers.
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Ranked Volaris Group Product Quality the Highest
Volaris Group Product Quality Score by Gender
Volaris Group's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Volaris Group Pricing
Volaris Group ROI & Value For Money
3/5
Volaris Group has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Volaris Group ROI
Volaris Group's ROI score was rated highest by Male customers.
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Ranked Volaris Group ROI the Highest
Volaris Group ROI Score by Gender
Volaris Group's ROI score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Volaris Group Customer Satisfaction (CSAT)
Volaris Group Customer Satisfaction (CSAT) Score
62 / 100
Volaris Group has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
24%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Volaris Group Customer Satisfaction
Volaris Group's Customer Satisfaction score was rated highest by Male customers.
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Ranked Volaris Group Customer Satisfaction the Highest
Volaris Group Customer Satisfaction Score by Gender
Volaris Group's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Volaris Group.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Volaris Group Customer Service
3.1/5
Volaris Group has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Volaris Group's Customer Service
Address
5800 Explorer Drive,, 5th Floor, L4W 5K9 Canada
Website
http://www.volarisgroup.com/
Phone Number
+1 (905) 629-8727
Quick Insights into Volaris Group Customer Service
Volaris Group's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Volaris Group's Customer Service score.
Ranked Volaris Group Customer Service the Highest
Volaris Group Customer Service Score by Gender
Volaris Group's Customer Service score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Volaris Group.
Male
4.1/5
Female
N/A
Volaris Group as an Employer
3.0/5
Volaris Group has a 3.0/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Volaris Group scored a -17 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Volaris Group would recommend the brand to a friend. ENPS measures how likely Volaris Group employees would recommend working at Volaris Group to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
