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NPS
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Volkswagen Group of America
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About Volkswagen Group of America's Brand
Brand at a Glance
74%
Customer Loyalty
3.2/5
Product Quality
2.9/5
Pricing
2.6/5
Customer Service
Volkswagen Group of America NPS
Volkswagen Group of America's Net Promoter Score (NPS) is a 0 with 41% Promoters, 18% Passives, and 41% Detractors. Net Promoter Score tracks whether Volkswagen Group of America's customers would recommend using the product based on a scale of -100 to 100.
Volkswagen Group of America Overall NPS
| 41% | Promoters |
|---|---|
| 18% | Passives |
| 41% | Detractors |
Volkswagen Group of America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 29 | Feb 2023 | 29 |
Mar 2023 33 | Mar 2023 | 33 |
Apr 2023 25 | Apr 2023 | 25 |
May 2023 11 | May 2023 | 11 |
Sep 2023 6 | Sep 2023 | 6 |
Oct 2023 -4 | Oct 2023 | -4 |
Nov 2023 -1 | Nov 2023 | -1 |
Feb 2024 4 | Feb 2024 | 4 |
Apr 2024 8 | Apr 2024 | 8 |
Jun 2025 3 | Jun 2025 | 3 |
Jul 2025 2 | Jul 2025 | 2 |
Oct 2025 0 | Oct 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Volkswagen Group of America NPS by Gender
Volkswagen Group of America's NPS was rated -51 by Male customers on Comparably.
Male
-51
Volkswagen Group of America's NPS was rated -51 by Male customers on Comparably.
16%
Promoters
17%
Passives
67%
Detractors
Female
N/A
Volkswagen Group of America's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Volkswagen Group of America NPS by Ethnicity
Volkswagen Group of America's NPS was rated -51 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -51 | Caucasian | -51 |
Volkswagen Group of America NPS by Usage
Volkswagen Group of America's NPS was rated -34 points by customers who have used Volkswagen Group of America's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -34 | Over 10 Years | -34 |
Volkswagen Group of America Customer Reviews
Out of the 2 Volkswagen Group of America customer reviews 0 were positive and 2 were constructive. Volkswagen Group of America customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Volkswagen Group of America Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Volkswagen Group of America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Volkswagen Group of America Customer Loyalty Score by Gender
Volkswagen Group of America's Customer Loyalty score was rated 55 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Volkswagen Group of America.
Male
55%
Yes
Female
N/A
Yes
Volkswagen Group of America Customer Loyalty Score by Ethnicity
Volkswagen Group of America's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Volkswagen Group of America.
70
out of 100
Caucasian
Volkswagen Group of America Customer Loyalty Score by Usage
Volkswagen Group of America's Customer Loyalty score was rated 85% by customers who have used Volkswagen Group of America's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Volkswagen Group of America Product Quality
3.2/5
Volkswagen Group of America has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Volkswagen Group of America Product Information
Volkswagen Group of America’s product quality score is a 3.2 out of 5 as rated by its users and customers.
Quick Insights into Volkswagen Group of America Product Quality
Volkswagen Group of America's Product Quality score was rated highest by customers who have used Volkswagen Group of America's products/services for Over 10 Years.
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Ranked Volkswagen Group of America Product Quality the Highest
Volkswagen Group of America Product Quality Score by Gender
Volkswagen Group of America's Product Quality score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Volkswagen Group of America.
Male
2.5/5
Female
N/A
Volkswagen Group of America Product Quality Score by Ethnicity
Volkswagen Group of America's Product Quality score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Volkswagen Group of America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Volkswagen Group of America Product Quality Score by Usage
Volkswagen Group of America's Product Quality score was rated 3.1 stars by customers who have used Volkswagen Group of America's products/services for Over 10 Years.
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Volkswagen Group of America Pricing
Volkswagen Group of America ROI & Value For Money
2.9/5
Volkswagen Group of America has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Volkswagen Group of America ROI
Volkswagen Group of America's ROI score was rated highest by customers who have used Volkswagen Group of America's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Volkswagen Group of America's ROI score.
Ranked Volkswagen Group of America ROI the Highest
Volkswagen Group of America ROI Score by Gender
Volkswagen Group of America's ROI score was rated 2.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Volkswagen Group of America.
Male
2.4/5
Female
N/A
Volkswagen Group of America ROI Score by Ethnicity
Volkswagen Group of America's ROI score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Volkswagen Group of America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Volkswagen Group of America ROI Score by Usage
Volkswagen Group of America's ROI score was rated 2.7 stars by customers who have used Volkswagen Group of America's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Volkswagen Group of America Customer Satisfaction (CSAT)
Volkswagen Group of America Customer Satisfaction (CSAT) Score
50 / 100
Volkswagen Group of America has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
22%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
22%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Volkswagen Group of America Customer Satisfaction
Volkswagen Group of America's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Volkswagen Group of America's Customer Satisfaction.
Ranked Volkswagen Group of America Customer Satisfaction the Highest
Volkswagen Group of America Customer Satisfaction Score by Gender
Volkswagen Group of America's Customer Satisfaction score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Volkswagen Group of America.
40 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
Volkswagen Group of America Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Volkswagen Group of America's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Volkswagen Group of America.
34 / 100
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
49%
Volkswagen Group of America Customer Service
2.6/5
Volkswagen Group of America has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Volkswagen Group of America's Customer Service
Website
http://www.volkswagengroupofamerica.com/
Quick Insights into Volkswagen Group of America Customer Service
Volkswagen Group of America's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Volkswagen Group of America's Customer Service score.
Ranked Volkswagen Group of America Customer Service the Highest
Volkswagen Group of America Customer Service Score by Gender
Volkswagen Group of America's Customer Service score was rated 2.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Volkswagen Group of America.
Male
2.2/5
Female
N/A
Volkswagen Group of America Customer Service Score by Ethnicity
Volkswagen Group of America's Customer Service score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Volkswagen Group of America.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Volkswagen Group of America Customer Service Score by Usage
Volkswagen Group of America's Customer Service score was rated 1.9 stars by customers who have used Volkswagen Group of America's products/services for Over 10 Years.
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Volkswagen Group of America as an Employer
3.2/5
Volkswagen Group of America has a 3.2/5 stars for its overall company culture rated by their employees
top
15%
CEO of Volkswagen Group of America
In the Top 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Volkswagen Group of America scored a 0 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Volkswagen Group of America would recommend the brand to a friend. ENPS measures how likely Volkswagen Group of America employees would recommend working at Volkswagen Group of America to a friend.
Net Promoter Score
0
NPS Score
| 41% | Promoters |
|---|---|
| 18% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 48% | Promoters |
|---|---|
| 16% | Passive |
| 36% | Detractors |
