36
NPS
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Volta Industries
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About Volta Industries' Brand
Brand at a Glance
74%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Volta Industries NPS
Volta Industries's Net Promoter Score (NPS) is a 36 with 57% Promoters, 22% Passives, and 21% Detractors. Net Promoter Score tracks whether Volta Industries's customers would recommend using the product based on a scale of -100 to 100.
Volta Industries Overall NPS
| 57% | Promoters |
|---|---|
| 22% | Passives |
| 21% | Detractors |
Volta Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Oct 2020 0 | Oct 2020 | 0 |
Feb 2021 33 | Feb 2021 | 33 |
Jul 2021 40 | Jul 2021 | 40 |
Oct 2021 57 | Oct 2021 | 57 |
Nov 2021 40 | Nov 2021 | 40 |
Jan 2022 45 | Jan 2022 | 45 |
Feb 2022 49 | Feb 2022 | 49 |
Apr 2022 46 | Apr 2022 | 46 |
Jun 2022 36 | Jun 2022 | 36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Volta Industries NPS by Ethnicity
Volta Industries's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Volta Industries Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Volta Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Volta Industries Customer Loyalty Score by Ethnicity
Volta Industries's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Volta Industries.
100
out of 100
Caucasian
Volta Industries Product Quality
3.8/5
Volta Industries has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Volta Industries Product Information
Volta Industries’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://voltacharging.com/
- Company Size
- 201-500 Employees
Industry
Tech
Quick Insights into Volta Industries Product Quality
Volta Industries's Product Quality score was rated highest by Caucasian customers.
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Ranked Volta Industries Product Quality the Highest
Volta Industries Product Quality Score by Ethnicity
Volta Industries's Product Quality score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Volta Industries.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Volta Industries Pricing
Volta Industries ROI & Value For Money
3.9/5
Volta Industries has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Volta Industries ROI
Volta Industries's ROI score was rated highest by Caucasian customers.
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Ranked Volta Industries ROI the Highest
Volta Industries ROI Score by Ethnicity
Volta Industries's ROI score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Volta Industries.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Volta Industries Customer Satisfaction (CSAT)
Volta Industries Customer Satisfaction (CSAT) Score
78 / 100
Volta Industries has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
33%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Volta Industries Customer Satisfaction
Volta Industries's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Volta Industries Customer Satisfaction the Highest
Volta Industries Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Volta Industries' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Volta Industries.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Volta Industries Customer Service
3.9/5
Volta Industries has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Volta Industries's Customer Service
Address
San Francisco, CA 94103
Website
http://voltacharging.com/
Phone Number
8882642208
Volta Industries's Social Links
Quick Insights into Volta Industries Customer Service
Volta Industries's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Volta Industries' Customer Service score.
Ranked Volta Industries Customer Service the Highest
Volta Industries Customer Service Score by Ethnicity
Volta Industries's Customer Service score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Volta Industries.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Volta Industries as an Employer
4.5/5
Volta Industries has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Volta Industries scored a 36 for Net Promoter Score and a 56 for Employee Net Promoter Score. NPS gauges how likely a customer of Volta Industries would recommend the brand to a friend. ENPS measures how likely Volta Industries employees would recommend working at Volta Industries to a friend.
Net Promoter Score
36
NPS Score
| 57% | Promoters |
|---|---|
| 22% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
56
eNPS Score
| 75% | Promoters |
|---|---|
| 6% | Passive |
| 19% | Detractors |
