Volunteers of America NPS & Customer Reviews

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Volunteers of America

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Volunteers of America

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About Volunteers of America's Brand

Brand at a Glance

63%

Customer Loyalty

2.6/5

Product Quality

2.3/5

Pricing

2.5/5

Customer Service

Volunteers of America NPS

Volunteers of America's Net Promoter Score (NPS) is a -42 with 22% Promoters, 14% Passives, and 64% Detractors. Net Promoter Score tracks whether Volunteers of America's customers would recommend using the product based on a scale of -100 to 100.

Volunteers of America Overall NPS

-42

NPS

22%	Promoters
14%	Passives
64%	Detractors

Volunteers of America NPS Trend

-100

-50

100

Summary	Date	Score
Nov 2023 -32	Nov 2023	-32
Jan 2024 -35	Jan 2024	-35
Mar 2024 -35	Mar 2024	-35
Apr 2024 -38	Apr 2024	-38
Aug 2024 -40	Aug 2024	-40
Dec 2024 -40	Dec 2024	-40
Feb 2025 -42	Feb 2025	-42
Apr 2025 -39	Apr 2025	-39
Jan 2026 -41	Jan 2026	-41
Mar 2026 -41	Mar 2026	-41
Apr 2026 -41	Apr 2026	-41
May 2026 -42	May 2026	-42

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Volunteers of America NPS by Gender

Female customers rated Volunteers of America's NPS 14 points higher than Male customers.

Male

-57

Volunteers of America's NPS was rated -57 by Male customers on Comparably.

14%

Promoters

15%

Passives

71%

Detractors

Female

-43

Volunteers of America's NPS was rated -43 by Female customers on Comparably.

14%

Promoters

29%

Passives

57%

Detractors

Volunteers of America NPS by Ethnicity

Volunteers of America's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -63	Caucasian	-63
Other -34	Other	-34

Volunteers of America NPS by Age

Volunteers of America's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

41-45

20%

60%

46-50

40%

20%

40%

56-60

33%

34%

33%

61-65

50%

66+

100%

Volunteers of America NPS by Usage

Volunteers of America's NPS was rated the highest by customers who have used Volunteers of America's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -28	Less than 1 Year	-28
1 to 2 Years -40	1 to 2 Years	-40
2 to 5 Years -50	2 to 5 Years	-50
5 to 10 Years -66	5 to 10 Years	-66
Over 10 Years -57	Over 10 Years	-57

Volunteers of America Customer Reviews

Out of the 5 Volunteers of America customer reviews 1 was positive and 4 were constructive. Volunteers of America customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Volunteers of America Customer Loyalty

63%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

63% of Volunteers of America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

63%

37%

Volunteers of America Customer Loyalty Score by Gender

Female customers rated Volunteers of America's Customer Loyalty score 26% higher than Male customers.

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Male

55%

Yes

Female

81%

Yes

Volunteers of America Customer Loyalty Score by Ethnicity

Volunteers of America's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Other

Volunteers of America Customer Loyalty Score by Age

Volunteers of America's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.

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20%

40%

60%

80%

100%

Summary	Age	Score
41-45 82%	41-45	82%
46-50 82%	46-50	82%
56-60 70%	56-60	70%
61-65 55%	61-65	55%
66+ 61%	66+	61%

Volunteers of America Customer Loyalty Score by Usage

Volunteers of America's Customer Loyalty score was rated the highest by customers who have used Volunteers of America's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	61%
1 to 2 Years	46%
2 to 5 Years	70%
5 to 10 Years	85%
Over 10 Years	74%

Volunteers of America Customer Loyalty Score by Industry

Volunteers of America's Customer Loyalty score was rated the highest by Non-Profit industry customers, and the lowest by Consulting industry customers.

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Construction	70%
Consulting	70%
Non-Profit	78%

Volunteers of America Product Quality

2.6/5

Volunteers of America has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.

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Volunteers of America Product Information

Volunteers of America’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Non-Profit industry rated Volunteers of America's product the highest. Reviewers from the Consulting industry rated Volunteers of America the lowest at 2.3.

Website: http://www.voa.org

Company Size: 10,000+ Employees

Quick Insights into Volunteers of America Product Quality

Volunteers of America's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers ages 66+.

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Ranked Volunteers of America Product Quality the Highest

46-50	3.7
Non-Profit	3.4
2 to 5 Years	2.9

Ranked Volunteers of America Product Quality the Lowest

Male	2.2
5 to 10 Years	1.7
66+	1.5

Volunteers of America Product Quality Score by Gender

Female customers rated Volunteers of America's Product Quality score 0.4 stars higher than Male customers.

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Male

2.2/5

Female

2.6/5

Volunteers of America Product Quality Score by Ethnicity

Volunteers of America's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2.2	Caucasian	2.2
Other 2.6	Other	2.6

Volunteers of America Product Quality Score by Age

Volunteers of America's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.

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Summary	Age	Score
41-45 3.1	41-45	3.1
46-50 3.7	46-50	3.7
56-60 3.1	56-60	3.1
61-65 2.1	61-65	2.1
66+ 1.5	66+	1.5

Volunteers of America Product Quality Score by Usage

Volunteers of America's Product Quality score was rated the highest by customers who have used Volunteers of America's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	2.5
1 to 2 Years	2.1
2 to 5 Years	2.9
5 to 10 Years	1.7
Over 10 Years	2.3

Volunteers of America Product Quality Score by Industry

Volunteers of America's Product Quality score was rated the highest by Non-Profit industry customers, and the lowest by Consulting industry customers.

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Construction	2.6
Consulting	2.3
Non-Profit	3.4

Volunteers of America Pricing

Volunteers of America ROI & Value For Money

2.3/5

Volunteers of America has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.

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Volunteers of America Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Non-Profit industry. The users from the Construction industry think that they had the lowest ROI from Volunteers of America.

Quick Insights into Volunteers of America ROI

Volunteers of America's ROI score was rated highest by customers ages 46-50, and rated lowest by customers ages 66+.

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Ranked Volunteers of America ROI the Highest

46-50	3.2
Non-Profit	3
Less than 1 Year	2.4

Ranked Volunteers of America ROI the Lowest

Male	1.7
Over 10 Years	1.7
66+	1.5

Volunteers of America ROI Score by Gender

Female customers rated Volunteers of America's ROI score 0.6 stars higher than Male customers.

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Male

1.7/5

Female

2.3/5

Volunteers of America ROI Score by Ethnicity

Volunteers of America's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 1.7	Caucasian	1.7
Other 2.1	Other	2.1

Volunteers of America ROI Score by Age

Volunteers of America's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.

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Summary	Age	Score
41-45 2.4	41-45	2.4
46-50 3.2	46-50	3.2
56-60 2.6	56-60	2.6
61-65 2.5	61-65	2.5
66+ 1.5	66+	1.5

Volunteers of America ROI Score by Usage

Volunteers of America's ROI score was rated the highest by customers who have used Volunteers of America's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.4
1 to 2 Years	2
2 to 5 Years	2.1
5 to 10 Years	1.8
Over 10 Years	1.7

Volunteers of America ROI Score by Industry

Volunteers of America's ROI score was rated the highest by Non-Profit industry customers, and the lowest by Construction industry customers.

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Construction	1.8
Consulting	2.5
Non-Profit	3

Volunteers of America Customer Satisfaction (CSAT)

Volunteers of America Customer Satisfaction (CSAT) Score

50 / 100

Volunteers of America has an overall Customer Satisfaction score of 50 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	25%
Satisfied	25%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	7%
Very Dissatisfied	33%

Very Satisfied

25%

Satisfied

25%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

33%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Volunteers of America Customer Satisfaction

Volunteers of America's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by customers ages 66+.

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Ranked Volunteers of America Customer Satisfaction the Highest

56-60	67%
Construction	67%
2 to 5 Years	60%

Ranked Volunteers of America Customer Satisfaction the Lowest

Other	33%
5 to 10 Years	20%
66+	20%

Volunteers of America Customer Satisfaction Score by Gender

Volunteers of America's Customer Satisfaction score was rated 42 by both Female and Male customers on Comparably.

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42 / 100

Male

	Very Satisfied	17%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	8%
	Dissatisfied	8%
	Very Dissatisfied	42%

42 / 100

Female

	Very Satisfied	17%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	8%
	Dissatisfied	17%
	Very Dissatisfied	33%

Volunteers of America Customer Satisfaction Score by Ethnicity

Caucasian
44%
Other
33%

CSAT according to Caucasian

Volunteers of America's Customer Satisfaction (CSAT) score was rated 44% according to Caucasian users and customers.

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44 / 100

Very Satisfied	11%
Satisfied	33%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	17%
Very Dissatisfied	28%

Very Satisfied

11%

Satisfied

33%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

17%

Very Dissatisfied

28%

CSAT according to Other

Volunteers of America's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.

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33 / 100

Very Satisfied	33%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	67%

Very Satisfied

33%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

67%

Volunteers of America Customer Satisfaction Score by Age

Volunteers of America's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

41-45

60%

46-50

34%

56-60

67%

61-65

67%

66+

20%

Volunteers of America Customer Satisfaction Score by Usage

Volunteers of America's Customer Satisfaction score was rated the highest by customers who have used Volunteers of America's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	50
1 to 2 Years	40
2 to 5 Years	60
5 to 10 Years	20
Over 10 Years	40

Volunteers of America Customer Satisfaction Score by Industry

Volunteers of America's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Consulting industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

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			"groupId": 510,
			"score": 67,
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			"csatScore": 67,
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			"label": "Consulting",
			"groupId": 511,
			"score": 34,
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			"scoreClassName": "",
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			"label": "Non-Profit",
			"groupId": 540,
			"score": 67,
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			"scoreClassName": "max",
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Construction	67
Consulting	34
Non-Profit	67

Volunteers of America Customer Service

2.5/5

Volunteers of America has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.

Sign Up to unlock Volunteers of America's overall Customer Service score rated by its users and customers.

About Volunteers of America's Customer Service

Website

http://www.voa.org

Quick Insights into Volunteers of America Customer Service

Volunteers of America's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers ages 66+.

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Ranked Volunteers of America Customer Service the Highest

41-45	3.9
Non-Profit	3.4
Over 10 Years	2.9

Ranked Volunteers of America Customer Service the Lowest

Male	2.2
5 to 10 Years	1.8
66+	1.6

Volunteers of America Customer Service Score by Gender

Female customers rated Volunteers of America's Customer Service score 0.6 stars higher than Male customers.

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Male

2.2/5

Female

2.8/5

Volunteers of America Customer Service Score by Ethnicity

Volunteers of America's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Volunteers of America.

100

Summary	Ethnicity	Customer Service Score
Caucasian 2.3	Caucasian	2.3
Other 2.5	Other	2.5

Volunteers of America Customer Service Score by Age

Volunteers of America's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Volunteers of America.

100

Summary	Age	Customer Service Score
41-45 3.9	41-45	3.9
46-50 3.1	46-50	3.1
56-60 2.8	56-60	2.8
61-65 2.5	61-65	2.5
66+ 1.6	66+	1.6

Volunteers of America Customer Service Score by Usage

Volunteers of America's Customer Service score was rated the highest by customers who have used Volunteers of America's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	2.6
1 to 2 Years	2
2 to 5 Years	2.6
5 to 10 Years	1.8
Over 10 Years	2.9

Volunteers of America Customer Service Score by Industry

Volunteers of America's Customer Service score was rated the highest by Non-Profit industry customers, and the lowest by Consulting industry customers.

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Construction	3.1
Consulting	2.5
Non-Profit	3.4

Volunteers of America as an Employer

3.0/5

Volunteers of America has a 3.0/5 stars for its overall company culture rated by their employees

bottom

25%

CEO of Volunteers of America

Mike King

In the Bottom 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Volunteers of America scored a -42 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Volunteers of America would recommend the brand to a friend. ENPS measures how likely Volunteers of America employees would recommend working at Volunteers of America to a friend.

Net Promoter Score

-42

NPS Score

22%	Promoters
14%	Passive
64%	Detractors

Employee Net Promoter Score

-20

eNPS Score

31%	Promoters
18%	Passive
51%	Detractors

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