33
NPS
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Vonage Holdings Corp.
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About Vonage Holdings Corp. Brand
Brand at a Glance
87%
Customer Loyalty
3.7/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Vonage Holdings Corp. NPS
Vonage Holdings Corp.'s Net Promoter Score (NPS) is a 33 with 33% Promoters, 67% Passives, and 0% Detractors. Net Promoter Score tracks whether Vonage Holdings Corp.'s customers would recommend using the product based on a scale of -100 to 100.
Vonage Holdings Corp. Overall NPS
| 33% | Promoters |
|---|---|
| 67% | Passives |
| 0% | Detractors |
Vonage Holdings Corp. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Jul 2022 66 | Jul 2022 | 66 |
Aug 2022 50 | Aug 2022 | 50 |
Oct 2022 40 | Oct 2022 | 40 |
Jun 2024 33 | Jun 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vonage Holdings Corp. Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Vonage Holdings Corp. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Vonage Holdings Corp. Product Quality
3.7/5
Vonage Holdings Corp. has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Vonage Holdings Corp. Product Information
Vonage Holdings Corp.’s product quality score is a 3.7 out of 5 as rated by its users and customers.
Vonage Holdings Corp. Pricing
Vonage Holdings Corp. ROI & Value For Money
3.9/5
Vonage Holdings Corp. has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Vonage Holdings Corp. Customer Satisfaction (CSAT)
Vonage Holdings Corp. Customer Satisfaction (CSAT) Score
60 / 100
Vonage Holdings Corp. has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vonage Holdings Corp. Customer Service
3.8/5
Vonage Holdings Corp. has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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Vonage Holdings Corp. as an Employer
3.4/5
Vonage Holdings Corp. has a 3.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Vonage Holdings Corp. scored a 33 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Vonage Holdings Corp. would recommend the brand to a friend. ENPS measures how likely Vonage Holdings Corp. employees would recommend working at Vonage Holdings Corp. to a friend.
Net Promoter Score
33
NPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 44% | Promoters |
|---|---|
| 34% | Passive |
| 22% | Detractors |
