25
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
VOSS
Marketing or Exec? Claim Your Free Account
About VOSS' Brand
VOSS is a producer of bottled artesian water based in Norway.
Brand at a Glance
82%
Customer Loyalty
4.3/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
VOSS NPS
VOSS's Net Promoter Score (NPS) is a 25 with 54% Promoters, 17% Passives, and 29% Detractors. Net Promoter Score tracks whether VOSS's customers would recommend using the product based on a scale of -100 to 100.
VOSS Overall NPS
| 54% | Promoters |
|---|---|
| 17% | Passives |
| 29% | Detractors |
VOSS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 0 | Aug 2021 | 0 |
Sep 2021 0 | Sep 2021 | 0 |
Dec 2021 17 | Dec 2021 | 17 |
Jan 2022 29 | Jan 2022 | 29 |
Mar 2022 37 | Mar 2022 | 37 |
May 2022 20 | May 2022 | 20 |
Aug 2022 9 | Aug 2022 | 9 |
Oct 2022 0 | Oct 2022 | 0 |
Nov 2022 17 | Nov 2022 | 17 |
Dec 2022 27 | Dec 2022 | 27 |
Feb 2024 22 | Feb 2024 | 22 |
Nov 2024 25 | Nov 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
VOSS NPS by Gender
VOSS's NPS was rated 60 by Male customers on Comparably.
Male
60
VOSS's NPS was rated 60 by Male customers on Comparably.
60%
Promoters
40%
Passives
0%
Detractors
Female
N/A
VOSS's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
VOSS Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of VOSS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
VOSS Customer Loyalty Score by Gender
VOSS's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of VOSS.
Male
100%
Yes
Female
N/A
Yes
VOSS Product Quality
4.3/5
VOSS has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock VOSS' overall Product Quality score rated by its users and customers.
VOSS Product Information
VOSS’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.vosswater.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Consumer Services
Energy
Quick Insights into VOSS Product Quality
VOSS's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked VOSS' Product Quality.
Ranked VOSS Product Quality the Highest
VOSS Product Quality Score by Gender
VOSS's Product Quality score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of VOSS.
Male
4.6/5
Female
N/A
VOSS Pricing
VOSS ROI & Value For Money
3.9/5
VOSS has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock VOSS' overall ROI score rated by its users and customers.
Quick Insights into VOSS ROI
VOSS's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked VOSS' ROI score.
Ranked VOSS ROI the Highest
VOSS ROI Score by Gender
VOSS's ROI score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of VOSS.
Male
4.1/5
Female
N/A
VOSS Customer Satisfaction (CSAT)
VOSS Customer Satisfaction (CSAT) Score
88 / 100
VOSS has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
53%
Satisfied
35%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
VOSS Customer Service
3.9/5
VOSS has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock VOSS' overall Customer Service score rated by its users and customers.
About VOSS's Customer Service
Address
236 W 30th Street, 12th FL, New York City, NY
Website
http://www.vosswater.com
Phone Number
212 995 2255
Quick Insights into VOSS Customer Service
VOSS's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked VOSS' Customer Service score.
Ranked VOSS Customer Service the Highest
VOSS Customer Service Score by Gender
VOSS's Customer Service score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of VOSS.
Male
4.1/5
Female
N/A
VOSS as an Employer
2.9/5
VOSS has a 2.9/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
VOSS scored a 25 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of VOSS would recommend the brand to a friend. ENPS measures how likely VOSS employees would recommend working at VOSS to a friend.
Net Promoter Score
25
NPS Score
| 54% | Promoters |
|---|---|
| 17% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
