-100
NPS
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VOX Network Solutions
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About VOX Network Solutions' Brand
VOX is a modern technology company that exists to inspire and enable people to make a difference in the world.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
VOX Network Solutions NPS
VOX Network Solutions's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether VOX Network Solutions's customers would recommend using the product based on a scale of -100 to 100.
VOX Network Solutions Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
VOX Network Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
VOX Network Solutions Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of VOX Network Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
VOX Network Solutions Product Quality
1.5/5
VOX Network Solutions has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock VOX Network Solutions' overall Product Quality score rated by its users and customers.
VOX Network Solutions Product Information
VOX Network Solutions’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.voxns.com/
- Company Size
- 51-200 Employees
Industry
Telecommunications
VOX Network Solutions Pricing
VOX Network Solutions ROI & Value For Money
1.5/5
VOX Network Solutions has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock VOX Network Solutions' overall ROI score rated by its users and customers.
VOX Network Solutions Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
VOX Network Solutions Customer Service
1.5/5
VOX Network Solutions has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock VOX Network Solutions' overall Customer Service score rated by its users and customers.
About VOX Network Solutions's Customer Service
Address
8000 Marina Blvd., Ste 130, Brisbane, CA 94005
Website
https://www.voxns.com/
Phone Number
(877) 869-8111
VOX Network Solutions's Social Links
VOX Network Solutions as an Employer
4.2/5
VOX Network Solutions has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
VOX Network Solutions scored a -100 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of VOX Network Solutions would recommend the brand to a friend. ENPS measures how likely VOX Network Solutions employees would recommend working at VOX Network Solutions to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 76% | Promoters |
|---|---|
| 15% | Passive |
| 9% | Detractors |
