11
NPS
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Brand Page
VRChat
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About VRChat's Brand
A platform for creating social virtual reality experiences.
Brand at a Glance
84%
Customer Loyalty
3.9/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
VRChat NPS
VRChat's Net Promoter Score (NPS) is a 11 with 47% Promoters, 17% Passives, and 36% Detractors. Net Promoter Score tracks whether VRChat's customers would recommend using the product based on a scale of -100 to 100.
VRChat Overall NPS
| 47% | Promoters |
|---|---|
| 17% | Passives |
| 36% | Detractors |
VRChat NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 49 | Jul 2023 | 49 |
Aug 2023 45 | Aug 2023 | 45 |
Oct 2023 37 | Oct 2023 | 37 |
Dec 2023 37 | Dec 2023 | 37 |
Feb 2024 30 | Feb 2024 | 30 |
Jun 2024 16 | Jun 2024 | 16 |
Sep 2024 20 | Sep 2024 | 20 |
Oct 2024 21 | Oct 2024 | 21 |
Jan 2025 19 | Jan 2025 | 19 |
Jul 2025 15 | Jul 2025 | 15 |
Dec 2025 14 | Dec 2025 | 14 |
Apr 2026 11 | Apr 2026 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
VRChat NPS by Gender
VRChat's NPS was rated 60 by Male customers on Comparably.
Male
60
VRChat's NPS was rated 60 by Male customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Female
N/A
VRChat's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
VRChat NPS by Age
VRChat's NPS was rated 14 points by customers ages 18-25 on Comparably.
VRChat Customer Reviews
Out of the 2 VRChat customer reviews 1 was positive and 1 was constructive. VRChat customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
VRChat Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of VRChat users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
VRChat Customer Loyalty Score by Gender
VRChat's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of VRChat.
Male
100%
Yes
Female
N/A
Yes
VRChat Customer Loyalty Score by Age
VRChat's Customer Loyalty score was rated 74% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of VRChat.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 74% | 18-25 | 74% |
VRChat Product Quality
3.9/5
VRChat has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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VRChat Product Information
VRChat’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.vrchat.com
- Company Size
- 1-10 Employees
Industry
Tech
Enterprise
Productivity
SaaS
Quick Insights into VRChat Product Quality
VRChat's Product Quality score was rated highest by Male customers.
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Ranked VRChat Product Quality the Highest
VRChat Product Quality Score by Gender
VRChat's Product Quality score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of VRChat.
Male
3.9/5
Female
N/A
VRChat Product Quality Score by Age
VRChat's Product Quality score was rated 3.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of VRChat.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
VRChat Pricing
VRChat ROI & Value For Money
3.3/5
VRChat has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into VRChat ROI
VRChat's ROI score was rated highest by Male customers.
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Ranked VRChat ROI the Highest
VRChat ROI Score by Gender
VRChat's ROI score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of VRChat.
Male
3.4/5
Female
N/A
VRChat ROI Score by Age
VRChat's ROI score was rated 2.8 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of VRChat.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
VRChat Customer Satisfaction (CSAT)
VRChat Customer Satisfaction (CSAT) Score
75 / 100
VRChat has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
59%
Satisfied
16%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
3%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into VRChat Customer Satisfaction
VRChat's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked VRChat's Customer Satisfaction.
Ranked VRChat Customer Satisfaction the Highest
VRChat Customer Satisfaction Score by Gender
VRChat's Customer Satisfaction score was rated 80 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of VRChat.
80 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
VRChat Customer Satisfaction Score by Age
VRChat's Customer Satisfaction score was rated 58 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of VRChat.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 58% |
VRChat Customer Service
3.3/5
VRChat has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About VRChat's Customer Service
Address
San Francisco, CA
Website
http://www.vrchat.com
Quick Insights into VRChat Customer Service
VRChat's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked VRChat's Customer Service score.
Ranked VRChat Customer Service the Highest
VRChat Customer Service Score by Gender
VRChat's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of VRChat.
Male
3.5/5
Female
N/A
VRChat Customer Service Score by Age
VRChat's Customer Service score was rated 2.9 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of VRChat.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.9 | 18-25 | 2.9 |
VRChat as an Employer
3.3/5
VRChat has a 3.3/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
VRChat scored a 11 for Net Promoter Score and a -53 for Employee Net Promoter Score. NPS gauges how likely a customer of VRChat would recommend the brand to a friend. ENPS measures how likely VRChat employees would recommend working at VRChat to a friend.
Net Promoter Score
11
NPS Score
| 47% | Promoters |
|---|---|
| 17% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-53
eNPS Score
| 20% | Promoters |
|---|---|
| 7% | Passive |
| 73% | Detractors |
