27
NPS
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VRL Logistics
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About VRL Logistics' Brand
VRL has grown into a nationally renowned logistics and transport company .
Brand at a Glance
92%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
VRL Logistics NPS
VRL Logistics's Net Promoter Score (NPS) is a 27 with 57% Promoters, 13% Passives, and 30% Detractors. Net Promoter Score tracks whether VRL Logistics's customers would recommend using the product based on a scale of -100 to 100.
VRL Logistics Overall NPS
| 57% | Promoters |
|---|---|
| 13% | Passives |
| 30% | Detractors |
VRL Logistics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 36 | Dec 2023 | 36 |
Feb 2024 30 | Feb 2024 | 30 |
Mar 2024 35 | Mar 2024 | 35 |
May 2024 30 | May 2024 | 30 |
Jun 2024 26 | Jun 2024 | 26 |
Jul 2024 28 | Jul 2024 | 28 |
Oct 2024 30 | Oct 2024 | 30 |
Nov 2024 31 | Nov 2024 | 31 |
Dec 2024 23 | Dec 2024 | 23 |
Oct 2025 25 | Oct 2025 | 25 |
Nov 2025 25 | Nov 2025 | 25 |
Jan 2026 27 | Jan 2026 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
VRL Logistics NPS by Gender
VRL Logistics's NPS was rated 30 by Male customers on Comparably.
Male
30
VRL Logistics's NPS was rated 30 by Male customers on Comparably.
61%
Promoters
8%
Passives
31%
Detractors
Female
N/A
VRL Logistics's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
VRL Logistics NPS by Ethnicity
VRL Logistics's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 80 | Asian or Pacific Islander | 80 |
Other 12 | Other | 12 |
VRL Logistics NPS by Age
VRL Logistics's NPS was rated 62 points by customers ages 18-25 on Comparably.
VRL Logistics NPS by Usage
VRL Logistics's NPS was rated the highest by customers who have used VRL Logistics's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 28 | Less than 1 Year | 28 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
VRL Logistics Customer Reviews
Out of the 2 VRL Logistics customer reviews 1 was positive and 1 was constructive. VRL Logistics customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
VRL Logistics Customer Loyalty
92%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
92% of VRL Logistics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
VRL Logistics Customer Loyalty Score by Gender
VRL Logistics's Customer Loyalty score was rated 93 by Male customers on Comparably.
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Male
93%
Yes
Female
N/A
Yes
VRL Logistics Customer Loyalty Score by Ethnicity
VRL Logistics's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of VRL Logistics.
100
out of 100
Asian or Pacific Islander
89
out of 100
Other
VRL Logistics Customer Loyalty Score by Age
VRL Logistics's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
VRL Logistics Customer Loyalty Score by Usage
VRL Logistics's Customer Loyalty score was rated the highest by customers who have used VRL Logistics's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
VRL Logistics Customer Loyalty Score by Industry
VRL Logistics's Customer Loyalty score was rated 100% by Logistics and Supply Chain industry customers.
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VRL Logistics Product Quality
4.1/5
VRL Logistics has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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VRL Logistics Product Information
VRL Logistics’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Logistics and Supply Chain industry rated VRL Logistics's product the highest.
- Website
- http://www.vrlgroup.in/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Analytics
Productivity
Travel
Quick Insights into VRL Logistics Product Quality
VRL Logistics's Product Quality score was rated highest by customers from the Logistics and Supply Chain industry, and rated lowest by customers who have used VRL Logistics's products/services for 5 to 10 Years.
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Ranked VRL Logistics Product Quality the Highest
Ranked VRL Logistics Product Quality the Lowest
VRL Logistics Product Quality Score by Gender
VRL Logistics's Product Quality score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
VRL Logistics Product Quality Score by Ethnicity
VRL Logistics's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of VRL Logistics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 3.5 | Other | 3.5 |
VRL Logistics Product Quality Score by Age
VRL Logistics's Product Quality score was rated 4.4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of VRL Logistics.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
VRL Logistics Product Quality Score by Usage
VRL Logistics's Product Quality score was rated the highest by customers who have used VRL Logistics's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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VRL Logistics Product Quality Score by Industry
VRL Logistics's Product Quality score was rated 4.5 stars by Logistics and Supply Chain industry customers.
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VRL Logistics Pricing
VRL Logistics ROI & Value For Money
3.7/5
VRL Logistics has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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VRL Logistics Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Logistics and Supply Chain industry.
Quick Insights into VRL Logistics ROI
VRL Logistics's ROI score was rated highest by customers from the Logistics and Supply Chain industry, and rated lowest by Other customers.
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Ranked VRL Logistics ROI the Highest
Ranked VRL Logistics ROI the Lowest
VRL Logistics ROI Score by Gender
VRL Logistics's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
VRL Logistics ROI Score by Ethnicity
VRL Logistics's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of VRL Logistics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 3.2 | Other | 3.2 |
VRL Logistics ROI Score by Age
VRL Logistics's ROI score was rated 4 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
VRL Logistics ROI Score by Usage
VRL Logistics's ROI score was rated the highest by customers who have used VRL Logistics's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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VRL Logistics ROI Score by Industry
VRL Logistics's ROI score was rated 4.4 stars by Logistics and Supply Chain industry customers.
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VRL Logistics Customer Satisfaction (CSAT)
VRL Logistics Customer Satisfaction (CSAT) Score
91 / 100
VRL Logistics has an overall Customer Satisfaction score of 91 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
3%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into VRL Logistics Customer Satisfaction
VRL Logistics's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers who have used VRL Logistics's products/services for 5 to 10 Years.
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Ranked VRL Logistics Customer Satisfaction the Highest
Ranked VRL Logistics Customer Satisfaction the Lowest
VRL Logistics Customer Satisfaction Score by Gender
VRL Logistics's Customer Satisfaction score was rated 85 by Male customers on Comparably.
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85 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 47% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 15% |
VRL Logistics Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
VRL Logistics' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of VRL Logistics.
100 / 100
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
VRL Logistics' Customer Satisfaction (CSAT) score was rated 78% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of VRL Logistics.
78 / 100
Very Satisfied
33%
Satisfied
45%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
22%
VRL Logistics Customer Satisfaction Score by Age
VRL Logistics's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of VRL Logistics.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
VRL Logistics Customer Satisfaction Score by Usage
VRL Logistics's Customer Satisfaction score was rated the highest by customers who have used VRL Logistics's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
VRL Logistics Customer Satisfaction Score by Industry
VRL Logistics's Customer Satisfaction score was rated 100 points by Logistics and Supply Chain industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "VRL Logistics Customer Satisfaction Score by Industry",
"text": "VRL Logistics's Customer Satisfaction score was rated 100 points by Logistics and Supply Chain industry customers.",
"bars": [
{
"label": "Logistics and Supply Chain",
"groupId": 531,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "VRL Logistics's Customer Satisfaction score is rated by Logistics and Supply Chain customers on Comparably.",
"scoreClassName": "max",
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}
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}VRL Logistics Customer Service
3.9/5
VRL Logistics has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About VRL Logistics's Customer Service
Address
353/1, VARUR, CHEBBI TALUK HUBBALLI, 581207 India
Website
http://www.vrlgroup.in/
Phone Number
8362307300
Quick Insights into VRL Logistics Customer Service
VRL Logistics's Customer Service score was rated highest by customers from the Logistics and Supply Chain industry, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked VRL Logistics' Customer Service score.
Ranked VRL Logistics Customer Service the Highest
Ranked VRL Logistics Customer Service the Lowest
VRL Logistics Customer Service Score by Gender
VRL Logistics's Customer Service score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of VRL Logistics.
Male
3.8/5
Female
N/A
VRL Logistics Customer Service Score by Ethnicity
VRL Logistics's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of VRL Logistics.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 3.3 | Other | 3.3 |
VRL Logistics Customer Service Score by Age
VRL Logistics's Customer Service score was rated 4.2 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of VRL Logistics.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
VRL Logistics Customer Service Score by Usage
VRL Logistics's Customer Service score was rated the highest by customers who have used VRL Logistics's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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VRL Logistics Customer Service Score by Industry
VRL Logistics's Customer Service score was rated 4.6 stars by Logistics and Supply Chain industry customers.
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VRL Logistics as an Employer
3.9/5
VRL Logistics has a 3.9/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
VRL Logistics scored a 27 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of VRL Logistics would recommend the brand to a friend. ENPS measures how likely VRL Logistics employees would recommend working at VRL Logistics to a friend.
Net Promoter Score
27
NPS Score
| 57% | Promoters |
|---|---|
| 13% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 29% | Promoters |
|---|---|
| 21% | Passive |
| 50% | Detractors |
