60
NPS
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VTG
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About VTG's Brand
VT Group provides C4ISR modernization and sustainment solutions for our Nation's most critical platforms and systems.
Brand at a Glance
68%
Customer Loyalty
3.2/5
Product Quality
4.1/5
Pricing
4/5
Customer Service
VTG NPS
VTG's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether VTG's customers would recommend using the product based on a scale of -100 to 100.
VTG Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
VTG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Mar 2023 0 | Mar 2023 | 0 |
May 2023 33 | May 2023 | 33 |
Jul 2023 50 | Jul 2023 | 50 |
Dec 2025 60 | Dec 2025 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
VTG Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of VTG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
VTG Product Quality
3.2/5
VTG has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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VTG Product Information
VTG’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.vt-group.com
- Company Size
- 501-1,000 Employees
Industry
Military and Defense
VTG Pricing
VTG ROI & Value For Money
4.1/5
VTG has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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VTG Customer Satisfaction (CSAT)
VTG Customer Satisfaction (CSAT) Score
34 / 100
VTG has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
VTG Customer Service
4/5
VTG has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About VTG's Customer Service
Address
14111 Park Meadow Dr, Chantilly, VA 20151
Website
http://www.vt-group.com
Phone Number
703-658-7500
VTG's Social Links
VTG as an Employer
4.2/5
VTG has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
VTG scored a 60 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of VTG would recommend the brand to a friend. ENPS measures how likely VTG employees would recommend working at VTG to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
