-11
NPS
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Vulcan
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About Vulcan's Brand
Vulcan Inc. operates as an investment and project management company in Seattle, Washington.
Brand at a Glance
89%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Vulcan NPS
Vulcan's Net Promoter Score (NPS) is a -11 with 33% Promoters, 23% Passives, and 44% Detractors. Net Promoter Score tracks whether Vulcan's customers would recommend using the product based on a scale of -100 to 100.
Vulcan Overall NPS
| 33% | Promoters |
|---|---|
| 23% | Passives |
| 44% | Detractors |
Vulcan NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
Aug 2023 -33 | Aug 2023 | -33 |
Oct 2023 0 | Oct 2023 | 0 |
Mar 2024 17 | Mar 2024 | 17 |
Apr 2024 13 | Apr 2024 | 13 |
Nov 2024 0 | Nov 2024 | 0 |
May 2025 -11 | May 2025 | -11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vulcan Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Vulcan users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vulcan Product Quality
3.7/5
Vulcan has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Vulcan's overall Product Quality score rated by its users and customers.
Vulcan Product Information
Vulcan’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.vulcan.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
Real Estate
Venture Capital & Private Equity
Vulcan Pricing
Vulcan ROI & Value For Money
3.7/5
Vulcan has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Vulcan Customer Satisfaction (CSAT)
Vulcan Customer Satisfaction (CSAT) Score
49 / 100
Vulcan has an overall Customer Satisfaction score of 49 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
11%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
13%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vulcan Customer Service
3.6/5
Vulcan has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Vulcan's Customer Service
Address
505 Fifth Avenue South Suite 900, Seattle, WA
Website
http://www.vulcan.com/
Vulcan as an Employer
3.7/5
Vulcan has a 3.7/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Vulcan scored a -11 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Vulcan would recommend the brand to a friend. ENPS measures how likely Vulcan employees would recommend working at Vulcan to a friend.
Net Promoter Score
-11
NPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
