34
NPS
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Vulcan Inc.
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About Vulcan Inc. Brand
Brand at a Glance
100%
Customer Loyalty
3.8/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
Vulcan Inc. NPS
Vulcan Inc.'s Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Vulcan Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Vulcan Inc. Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Vulcan Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Dec 2023 0 | Dec 2023 | 0 |
Jan 2024 33 | Jan 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vulcan Inc. Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Vulcan Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vulcan Inc. Product Quality
3.8/5
Vulcan Inc. has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Vulcan Inc. Product Information
Vulcan Inc.’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://vulcan.com
Vulcan Inc. Pricing
Vulcan Inc. ROI & Value For Money
4/5
Vulcan Inc. has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Vulcan Inc. Customer Satisfaction (CSAT)
Vulcan Inc. Customer Satisfaction (CSAT) Score
50 / 100
Vulcan Inc. has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vulcan Inc. Customer Service
4.2/5
Vulcan Inc. has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Vulcan Inc.'s Customer Service
Website
http://vulcan.com
Vulcan Inc. as an Employer
2.9/5
Vulcan Inc. has a 2.9/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Vulcan Inc. scored a 34 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Vulcan Inc. would recommend the brand to a friend. ENPS measures how likely Vulcan Inc. employees would recommend working at Vulcan Inc. to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 0% | Promoters |
|---|---|
| 80% | Passive |
| 20% | Detractors |
