100
NPS
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vXchnge
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About vXchnge's Brand
vXchnge operates leading, next-generation, software-defined, intelligent data centers
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
vXchnge CMO
vXchnge NPS
vXchnge's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether vXchnge's customers would recommend using the product based on a scale of -100 to 100.
vXchnge Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
vXchnge NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
vXchnge Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of vXchnge users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
vXchnge Product Quality
4/5
vXchnge has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock vXchnge's overall Product Quality score rated by its users and customers.
vXchnge Product Information
vXchnge’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.vxchnge.com/
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
vXchnge Pricing
vXchnge ROI & Value For Money
4.5/5
vXchnge has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock vXchnge's overall ROI score rated by its users and customers.
vXchnge Customer Service
4.5/5
vXchnge has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock vXchnge's overall Customer Service score rated by its users and customers.
About vXchnge's Customer Service
Address
1501 W. Cleveland St., Tampa, FL
Website
http://www.vxchnge.com/
Phone Number
800-553-1829
Consumer vs. Employees
vXchnge scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of vXchnge would recommend the brand to a friend. ENPS measures how likely vXchnge employees would recommend working at vXchnge to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
