57
NPS
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Brand Page
Vymo
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About Vymo's Brand
Vymo is a mobile first Personal Sales Assistant It can predict what a rep should do next and coach him on the go to close more faster
Brand at a Glance
4.3/5
Product Quality
4.3/5
Pricing
5/5
Customer Service
Vymo NPS
Vymo's Net Promoter Score (NPS) is a 57 with 70% Promoters, 17% Passives, and 13% Detractors. Net Promoter Score tracks whether Vymo's customers would recommend using the product based on a scale of -100 to 100.
Vymo Overall NPS
| 70% | Promoters |
|---|---|
| 17% | Passives |
| 13% | Detractors |
Vymo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 57 | Aug 2020 | 57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vymo NPS by Usage
Vymo's NPS was rated the highest by customers who have used Vymo's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 62 | 1 to 2 Years | 62 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Vymo Product Quality
4.3/5
Vymo has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Vymo Product Information
Vymo serves markets in the United States, Asia, Middle-East and Africa, Australia, and India. Vymo supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Vymo’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Travel and Hospitality industry rated Vymo's product the highest. Reviewers from the Banking and Financial Services industry rated Vymo the lowest at 4.3.
- Website
- http://www.getvymo.com
- Company Size
- 201-500 Employees
Languages Supported
English
Product Type
CRM Software
Lead Management Software
Predictive Lead Scoring Software
Quick Insights into Vymo Product Quality
Vymo's Product Quality score was rated highest by customers from the Travel and Hospitality industry, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked Vymo Product Quality the Highest
Ranked Vymo Product Quality the Lowest
Vymo Product Quality Score by Usage
Vymo's Product Quality score was rated 4.6 stars by customers who have used Vymo's products/services for Less than 1 Year.
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Vymo Product Quality Score by Industry
Vymo's Product Quality score was rated the highest by Travel and Hospitality industry customers, and the lowest by Banking and Financial Services industry customers.
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Vymo Pricing
Vymo ROI & Value For Money
4.3/5
Vymo has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Vymo Pricing Plans
Vymo has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Insurance industry.
Who Uses Vymo?
Small Businesses
Medium Businesses
Quick Insights into Vymo ROI
Vymo's ROI score was rated highest by customers from the Insurance industry.
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Ranked Vymo ROI the Highest
Vymo ROI Score by Industry
Vymo's ROI score was rated 4.9 stars by Insurance industry customers.
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Vymo Customer Service
5/5
Vymo has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Vymo's Customer Service
Address
Bengaluru, India
Website
http://www.getvymo.com
Vymo as an Employer
Consumer vs. Employees
Vymo scored a 57 for Net Promoter Score and a 61 for Employee Net Promoter Score. NPS gauges how likely a customer of Vymo would recommend the brand to a friend. ENPS measures how likely Vymo employees would recommend working at Vymo to a friend.
Net Promoter Score
57
NPS Score
| 70% | Promoters |
|---|---|
| 17% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
61
eNPS Score
| 74% | Promoters |
|---|---|
| 13% | Passive |
| 13% | Detractors |
